At a Glance
- Tasks: Lead the transformation of our membership function and enhance member experiences.
- Company: Join Blind Veterans UK, a charity dedicated to supporting vision-impaired veterans.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Flexible home-based role with a commitment to diversity and inclusion.
- Why this job: Make a real impact on the lives of veterans while growing as a leader.
- Qualifications: Senior leadership experience in membership or community engagement required.
The predicted salary is between 74000 - 74000 £ per year.
12 Month Fixed-Term Contract
Home-based (UK)
About Us
We are Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915 by Sir Arthur Pearson to help the many veterans losing their sight during the First World War, we have over a century of experience providing the very best care and support. Since then, we have supported tens of thousands of vision-impaired veterans, helping them regain their independence and providing the tools, skills and confidence they need to lead fulfilling, active lives. We are one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.
We are now looking for a Head of Membership to join us on a full-time, 12 month fixed-term contract basis, working 35 hours per week.
The Benefits
- Salary of £74,000 per annum
- Generous annual leave with the option to buy additional days
- Pension scheme with generous employer contributions
- Access to legal services and mental health support
- Employee Assistance Programme
- Home-working allowance
- Professional and personal development
- Life assurance
- Enhanced pay
This is a rewarding opportunity for a senior membership, customer experience or community engagement leader with strategic-level expertise to join our mission-driven charity. By joining us, you'll become part of an organisation that changes the lives of vision-impaired veterans across the length and breadth of the country. This is a transformational role where every improvement you make will enable more veterans to be supported, to live independently and to lead the lives they choose. What's more, we'll empower you to lead with confidence and play a key role in helping shape our future, whilst continuing to grow as a leader, make a meaningful difference and maintain your career track. So, if you're looking for a rewarding senior leadership role where your work will have a lasting impact, read on and apply today.
The Role
As Head of Membership, you will lead the development and transformation of our membership function, ensuring an outstanding experience for members is delivered in line with our strategic objectives. You will develop and deliver our membership strategy and operating model, leading initiatives that strengthen member engagement, retention and growth. Championing a member-centric approach, you will ensure our services, communications and engagement programmes continue to evolve to meet member needs and organisational priorities. Working collaboratively across the organisation, you will oversee membership performance, digital development and operational excellence, using insight, technology and continuous improvement to enhance member journeys and deliver measurable impact.
Additionally, you will:
- Develop and monitor membership KPIs, using data and insight to drive continuous improvement
- Oversee national engagement programmes, events, networks and community initiatives
- Lead the optimisation of CRM systems, member platforms and digital engagement tools
- Ensure effective governance, safeguarding, compliance and risk management across the membership function
- Manage budgets, resources and multidisciplinary teams to deliver strategic priorities
- Represent membership interests internally and externally, building strong relationships with key stakeholders
About You
To be considered as a Head of Membership, you will need:
- Senior leadership experience within a membership, customer experience, community engagement, service operations or similar environment
- Experience developing and implementing organisational strategies, operating models or service frameworks
- Proven experience leading organisational change, transformation or continuous improvement initiatives
- Experience using data, insight and performance measures to inform decision-making and drive improvement
- Experience managing budgets, resources and priorities within a complex organisation
- Experience leading geographically dispersed and multidisciplinary teams
- Knowledge of CRM systems and data-driven engagement approaches
- Knowledge of governance, safeguarding, risk management and regulatory compliance
The closing date for this role is 21st August 2026.
We are committed to ensuring everyone can thrive in their role. We can support eligible candidates and employees in applying for Access to Work, a government-funded scheme that provides practical and financial support for workplace adjustments. If you need any adjustments to support accessibility—whether for the application process, alternative formats of documentation, or the interview—get in touch via the website.
Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to lead our membership function as Head of Membership, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Locations
Head of Membership in Hampshire, Portsmouth employer: Blind Veterans UK
Blind Veterans UK is an exceptional employer, dedicated to empowering vision-impaired ex-Service men and women through innovative services and a supportive work culture. Located in Rustington, West Sussex, the charity offers unique opportunities for professional growth and development, particularly for those with a clinical background, while fostering a strong sense of community and purpose among its staff and volunteers. Joining Blind Veterans UK means being part of a transformative mission that makes a real difference in the lives of veterans across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Membership in Hampshire, Portsmouth
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Blind Veterans UK.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Blind Veterans UK.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Blind Veterans UK.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Blind Veterans UK. Apply directly through us to stand out!
We think you need these skills to ace Head of Membership in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Blind Veterans UK. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Membership, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Blind Veterans UK
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Blind Veterans UK. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
