At a Glance
- Tasks: Provide top-notch support and coordination for membership services in a dynamic environment.
- Company: Join the Riding for the Disabled Association, a charity making a difference.
- Benefits: Competitive salary, flexible hours, and a chance to work hybrid.
- Other info: Great opportunity for personal growth and to make a real impact.
- Why this job: Be part of a team that empowers individuals through equestrian activities.
- Qualifications: Strong admin skills, excellent communication, and a passion for service.
The predicted salary is between 27717 - 27717 £ per year.
The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.
Key Responsibilities
- Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.
- Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.
- Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).
- Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.
- Support with provision of data for analysis and insight.
- Administer internal systems including intranet content, document repositories and online resources.
- Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.
- Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics.
- Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.
- Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.
- Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.
- Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.
- Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.
- Undertake such other duties as the line manager shall from time to time determine.
- Demonstrate the values and cultural aspirations of RDA in all work.
- Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.
Person Specification
- Essential
- Strong administrative and organisational skills with experience managing multiple priorities.
- Excellent customer service and communication skills, including via phone, email and digital channels.
- High attention to detail and accuracy, particularly in data handling.
- Proven ability to deliver against deadlines and service standards.
- High computer literacy, including MS Office 365 and CRM/databases.
- Ability to use initiative, problem-solve and identify opportunities to improve processes.
- Comfortable working in a busy, multi-functional team.
- Empathy with RDA’s values, aims and approach.
- Desirable
- Experience supporting governance, compliance or operational procedures.
- Experience with Salesforce, WordPress or other CRM/content systems.
- Experience managing stock, orders, or supplier relationships.
- Familiarity with training/qualification pathways or membership administration.
- Experience working with volunteers or in a volunteer-led environment.
- Understanding of disability, equestrian context or charity operations.
To read the full job description and submit your application, please visit the link below:
Click here to apply
Membership Services Coordinator in Warwick employer: Blind Ambition
The Riding for the Disabled Association (RDA) is an exceptional employer that fosters a supportive and inclusive work environment in Warwickshire. With a strong commitment to employee development, RDA offers opportunities for growth and training while promoting a culture of teamwork and respect. Employees enjoy the flexibility of hybrid working arrangements and the satisfaction of contributing to meaningful charitable aims, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Coordinator in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend using the STAR method to structure your answers, showcasing your skills and experiences relevant to the Membership Services Coordinator role.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can leave a lasting impression. We suggest mentioning something specific from your conversation to show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who align with our values at RDA.
We think you need these skills to ace Membership Services Coordinator in Warwick
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your strong administrative and organisational skills in your application. We want to see how you manage multiple priorities and deliver against deadlines, so give us some examples!
Be Personable:Since this role involves a lot of customer service, let your communication skills shine through. Use a friendly tone and show us how you can engage with stakeholders effectively, whether it’s via phone, email, or digital platforms.
Attention to Detail is Key:We love candidates who pay attention to detail, especially when it comes to data handling. Make sure your application is free from typos and errors, and consider mentioning any experience you have with CRM systems or databases.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following the right process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Blind Ambition
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Membership Services Coordinator. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of stakeholder engagement, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent support or resolved issues effectively. This will demonstrate your ability to handle enquiries professionally and empathetically.
✨Highlight Your Organisational Skills
The job requires strong administrative and organisational skills, so come ready to talk about how you manage multiple priorities. Share examples of how you've successfully juggled tasks in previous roles, especially in busy environments. This will reassure the interviewer that you can thrive in a fast-paced setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the organisation is the right fit for you.
