At a Glance
- Tasks: Provide support and information to those affected by ovarian cancer through various communication channels.
- Company: Ovacome, a charity dedicated to supporting ovarian cancer patients.
- Benefits: Competitive salary, flexible hours, training, and a supportive work environment.
- Other info: Hybrid working options available with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Experience in support services and a passion for health equality.
The predicted salary is between 29899 - 33668 £ per year.
We are looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centered approach. You must be experienced in providing support services, well-organised and approachable. We have embedded our health equalities work stream across our organisation, so you must be committed to an inclusive approach across all your work. You will be an important member of our staff team, contributing to positive and constructive engagement with our community. We will provide you with training and supervision to support you to develop professionally within this role and to maintain a healthy work/life balance.
Pay scale: £29,899 – £33,668 per year (full time), pro-rata if part time. All our salaries are benchmarked based on the requirements of the Role Description and comparable roles in the charity sector. Salaries are subject to an annual review; we also award an annual cost of living increase.
Hours: 21 hours (part time) to 35 hours (full time) per week. We can offer flexibility around core operational hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.
Location is either:
- Home-based with an appropriate working space where confidentiality can be assured. Lives within the UK.
- In our London office, this option attracts an additional payment.
In both scenarios you must be able to attend bi-monthly meetings in London and undertake occasional travel in the UK for meetings and support events.
JOB DESCRIPTION
You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, instant chat, and social media channels.
You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.
You will assist in the moderation of the My Ovacome support forum and provide information where required to members.
You will assist in keeping the Support Services information on the Ovacome website up-to-date.
You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.
You will assist in the organisation and facilitation of Ovacome groups as required.
You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.
You will assist with the production of reports as required.
You will participate in regional support events as required, liaising with local services prior to the event.
You will contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.
You will work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.
You will assist with writing and updating our Information booklets and resources to agreed standards (PIF Tick) and following agreed processes.
How to apply
To read the full job description and submit your application, please visit the link below:
Click here to apply
Applications cannot be made through the Blind Ambition Recruitment platform for this role.
Support and Information Services Officer employer: Blind Ambition
Ovacome is an exceptional employer dedicated to supporting those affected by ovarian cancer, offering a flexible hybrid work environment in London that promotes a healthy work/life balance. With a strong commitment to inclusivity and professional development, employees benefit from comprehensive training, regular supervision, and opportunities for meaningful engagement within the community. Join us to make a real difference while enjoying competitive salaries and a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Support and Information Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in the health and medical field, especially those connected to ovarian cancer support. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching Ovacome and its mission. Show us your passion for supporting those affected by ovarian cancer, and be ready to discuss how your experience aligns with our values.
✨Tip Number 3
Practice your communication skills! As a Support and Information Services Officer, you'll need to convey information clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Ovacome.
We think you need these skills to ace Support and Information Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Support and Information Services Officer. We want to see your passion for supporting those affected by ovarian cancer, so don’t hold back!
Showcase Your Skills:In your written application, emphasise your organisational skills and your ability to provide support services. We’re looking for someone approachable, so let your personality shine through in your writing!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Blind Ambition
✨Know Your Stuff
Make sure you brush up on ovarian cancer and the support services related to it. Familiarise yourself with Ovacome's mission and values, as well as any recent developments in the field. This will show your passion and commitment during the interview.
✨Showcase Your People Skills
As a Support and Information Services Officer, you'll be interacting with people regularly. Prepare examples of how you've successfully supported others in the past. Think about times when you’ve demonstrated empathy, patience, and effective communication.
✨Be Organised
Since this role requires keeping accurate records and managing multiple enquiries, demonstrate your organisational skills. Bring along a planner or notes that outline how you manage your time and tasks effectively. This will highlight your ability to stay on top of things.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how Ovacome measures success in this role. It shows you're genuinely interested and engaged with the position.
