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- Tasks: Ensure quality and reliability of systems through testing and support for enhancements.
- Company: Join the UK's largest food redistribution charity making a real difference.
- Benefits: Competitive salary, hybrid working, and a chance to impact communities positively.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a mission to reduce food waste and help those in need.
- Qualifications: Experience in testing and strong communication skills required.
The predicted salary is between 31000 - 31000 ÂŁ per year.
Reporting To: Service Manager
Salary: Up to ÂŁ31,000
Contract: Permanent
Location: London or Sheffield (Hybrid working afforded)
Working days/hours per week: 35 hours per week, Monday to Friday, 9am to 5pm.
Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets.
Duties and Responsibilities
- Creating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business.
- Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward.
- Work proactively with the business to understand key systems and how they work.
- Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service.
- Support the Service Manager to ensure that tickets are managed and resolved within a timely manner.
- Monitor recurring issues and share insights that help improve system quality and inform future enhancements.
- Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work.
- Carry out manual testing on BAU changes and new enhancements in Salesforce, Dynamics, PowerBI and Business Central.
- Adhering to team set KPIs on ticket resolutions.
- Retrospective reviews regarding test plans, facilitation of testing and manual testing.
- Monthly calls with the service manager to pass on learnings and review process of tickets.
Quality and Service Coordinator employer: Blind Ambition
Contact Detail:
Blind Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand how your role as a Quality and Service Coordinator fits into their vision of reducing food waste. Show them you're passionate about their cause!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to problem-solving and teamwork. Use examples from your past experiences that highlight your skills in testing and service support.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission to make a difference.
We think you need these skills to ace Quality and Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality and Service Coordinator role. Highlight relevant experience with testing, documentation, and any systems like Salesforce or Dynamics that you've worked with. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about reducing food waste and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved issues or improved processes. We’re looking for someone who can think on their feet and help us enhance our systems, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our mission of making sure no good food goes to waste!
How to prepare for a job interview at Blind Ambition
✨Know Your Systems
Familiarise yourself with Salesforce, Dynamics, and Business Central. Understand how these systems work and be ready to discuss your experience with them. This will show that you’re proactive and have a genuine interest in the role.
✨Prepare Test Plans
Think about how you would create test plans based on user requirements. Be prepared to share examples of how you've done this in the past or how you would approach it. This demonstrates your analytical skills and attention to detail.
✨Showcase Problem-Solving Skills
Be ready to discuss how you’ve managed and resolved issues in previous roles. Highlight any specific examples where you triaged incoming issues or improved system quality. This will illustrate your ability to handle challenges effectively.
✨Engage with the Vision
Understand the mission of the organisation and be passionate about their vision of reducing food waste. Share your thoughts on how you can contribute to this goal through the Quality and Service Coordinator role. This connection can set you apart from other candidates.