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- Tasks: Ensure quality and reliability of systems through testing and support for enhancements.
- Company: Join the UK's largest food redistribution charity making a real difference.
- Benefits: Up to ÂŁ31,000 salary, hybrid working, and a chance to impact communities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a mission to reduce food waste and help those in need.
- Qualifications: Experience in testing and strong communication skills required.
The predicted salary is between 31000 - 31000 ÂŁ per year.
Reporting To: Service Manager
Salary: Up to ÂŁ31,000
Contract: Permanent
Location: London or Sheffield (Hybrid working afforded)
Working days/hours per week: 35 hours per week, Monday to Friday, 9am to 5pm.
Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets.
Duties and Responsibilities
- Creating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business.
- Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward.
- Work proactively with the business to understand key systems and how they work.
- Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service.
- Support the Service Manager to ensure that tickets are managed and resolved within a timely manner.
- Monitor recurring issues and share insights that help improve system quality and inform future enhancements.
- Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work.
- Carry out manual testing on BAU changes and new enhancements in Salesforce, Dynamics, PowerBI and Business Central.
- Adhering to team set KPIS on ticket resolutions.
- Retrospective reviews regarding test plans, facilitation of testing and manual testing.
- Monthly calls with the service manager to pass on learnings and review process of tickets.
Quality and Service Coordinator in London employer: Blind Ambition
Contact Detail:
Blind Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Service Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand how your role as a Quality and Service Coordinator fits into their vision of reducing food waste. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to problem-solving and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our mission to make a difference in the community.
We think you need these skills to ace Quality and Service Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality and Service Coordinator role. Highlight your experience with testing and documentation, as well as any relevant systems like Salesforce or Dynamics. We want to see how you fit into our mission!
Show Your Passion: Let your enthusiasm for reducing food waste and improving lives shine through in your application. Share any personal experiences or motivations that align with our vision at The Felix Project and FareShare. We love to see candidates who are genuinely excited about our cause!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your skills and experiences easy to read. We appreciate clarity, especially when it comes to understanding your qualifications for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Blind Ambition
✨Know Your Systems
Familiarise yourself with Salesforce, Dynamics, and Business Central. Understand how these systems work and be ready to discuss your experience with them. This will show that you’re proactive and have a genuine interest in the role.
✨Prepare Test Plans
Think about how you would create test plans based on user requirements. Be prepared to share examples of how you've done this in the past or how you would approach it. This demonstrates your analytical skills and attention to detail.
✨Show Your Problem-Solving Skills
Be ready to discuss how you’ve handled issues in previous roles. Think of specific examples where you triaged problems or resolved tickets efficiently. This will highlight your ability to manage challenges effectively.
✨Engage with the Vision
Understand the mission of the organisation and be passionate about their vision of reducing food waste. Show that you care about the impact of your work and how it contributes to the community. This connection can set you apart from other candidates.