At a Glance
- Tasks: Support projects, events, and member communications in a dynamic charity environment.
- Company: Ehlers-Danlos Support UK, a charity dedicated to supporting individuals with disabilities.
- Benefits: Flexible part-time hours, competitive salary, and the chance to make a difference.
- Other info: Hybrid working model with opportunities for personal growth and development.
- Why this job: Join a passionate team and help improve lives through effective support and communication.
- Qualifications: Experience in administration, strong organisational skills, and excellent communication abilities.
The predicted salary is between 28000 - 28000 £ per year.
The Ehlers-Danlos Support UK is seeking an Operations Support Assistant in London, Greater London (Hybrid). The salary is £28,000 per year (FTE) for a part-time position (0.6 FTE, 21 hours per week), with flexibility but must include a Tuesday morning for team meetings. This is a permanent role within a charity that actively supports individuals with disabilities.
About the role
The Administrative Assistant plays a key role in supporting the effective delivery of services, projects, events, and member communications across the organisation. Working closely with the Head of Services and colleagues across teams, the postholder will provide high-quality administrative, project, and operational support, helping to ensure services run efficiently and members receive excellent support and communication. This is a varied role requiring excellent organisational skills, attention to detail, strong communication abilities, and the capacity to manage multiple priorities.
Key Responsibilities
- Services Administration
- Provide administrative support for the planning, delivery, and evaluation of webinars and online events.
- Support the production and distribution of Fragile Links, including content coordination, proofreading, scheduling, and publication processes.
- Assist the Head of Services with the administration and project management of conferences, events, and service-related projects.
- Maintain accurate project records, databases, and documentation.
- Update information on the website when requested.
- Maintain records and information on research requests.
- Project Administration
- Provide administrative support for partnership projects.
- Maintain accurate participant and project records in line with data protection requirements.
- Coordinate member communications relating to projects and programmes.
- Monitor participation, gather feedback, and support project reporting.
- Membership and Member Support
- Support colleagues with membership communications and messaging when required.
- Assist with member enquiries and administrative requests.
- Ensure member records are maintained accurately and confidentially.
- Cross-Team Administration and Support
- Provide customer service support for the online shop, including responding to customer enquiries and assisting with product updates.
- Contribute to organisation-wide projects and initiatives as required.
- Database administration.
- Support fundraising administration tasks.
- General Responsibilities
- Work collaboratively with colleagues across all teams.
- Maintain accurate records and databases in accordance with organisational policies and GDPR requirements.
- Undertake other duties appropriate to the role as reasonably required.
Person Specification
Essential
- Experience in an administrative, project support, or coordinator role.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Willingness to speak to people over the phone and respond to enquiries.
- Ability to manage multiple tasks and competing priorities.
- Strong written and verbal communication skills.
- Good IT skills, including Microsoft Office and database/CRM systems.
- Experience maintaining records and handling confidential information.
- Ability to work independently and as part of a team.
- Commitment to providing excellent customer and member service.
Desirable
- Experience working within the charity, membership, or health sector.
- Knowledge of Donorfy, WordPress, and digital communication platforms.
- Understanding of the needs of people living with long-term health conditions or disabilities.
Please note that the successful candidate will be required to undergo a fully enhanced DBS check prior to commencing employment with EDS UK.
How to apply
To read the full job description and submit your application, please visit the link below:
Click here to apply.
