At a Glance
- Tasks: Provide IT support and ensure smooth tech operations for our team.
- Company: Join SHP, a transformative organisation supporting London's homeless community.
- Benefits: Competitive salary, full-time role, and opportunities for personal growth.
- Other info: Dynamic role with a focus on innovative tech solutions and teamwork.
- Why this job: Make a real difference while enhancing your IT skills in a supportive environment.
- Qualifications: Experience in 1st and 2nd line IT support and strong communication skills.
The predicted salary is between 29029 - 31146 £ per year.
Single Homeless Project (SHP) – Kings Cross, London, Greater London. On‑site. Full‑time, permanent. Salary: £29,029 – £31,146.38 per annum.
About the role
At SHP, technology transforms the way our teams and the thousands of Londoners we support work. As an IT Helpdesk Officer you will ensure every colleague has the tools, systems and support they need to deliver life‑changing work. You will maintain a smooth and stable IT service across all our locations, coordinate with third‑party providers, resolve technical issues for frontline staff, manage system access and uphold our high security standards.
You will also contribute to projects and system implementations, including launching new contracts for internet and telephone services and integrating innovative solutions. Your knowledge of Office 365 security, cloud management and best practice in IT support will help us work smarter and achieve more.
About you
- Experience providing 1st and 2nd line IT support across multiple channels: face‑to‑face, phone, e‑mail, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and enthusiasm for all duties.
- Capable of managing issues via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience troubleshooting hardware, including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Experience with Microsoft applications, such as Microsoft Dynamics CRM.
Requirements
- Basic DBS check required.
IT Helpdesk Officer in London employer: Blind Ambition
At Single Homeless Project (SHP), we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and innovation. As an IT Helpdesk Officer in the vibrant Kings Cross area of London, you will not only play a crucial role in empowering our teams with the technology they need but also benefit from opportunities for professional growth and development within a mission-driven organisation dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at SHP or similar organisations. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Office 365 security and troubleshooting hardware. We want to see that you can handle the tech challenges head-on!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your past experiences. Remember, you’ll be helping colleagues, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SHP!
We think you need these skills to ace IT Helpdesk Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in providing 1st and 2nd line IT support. Use specific examples that showcase your skills with Microsoft applications and troubleshooting hardware, as this will grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your enthusiasm for the role and how your organisational skills can help us maintain a smooth IT service. Don’t forget to mention any relevant projects you've worked on!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show a bit of personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blind Ambition
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 security, cloud management, and IT support best practices. Be ready to discuss specific examples of how you've resolved technical issues in the past, especially in a 1st and 2nd line support context.
✨Show Off Your Communication Skills
Since you'll be interacting with colleagues across various channels, practice explaining technical concepts in simple terms. Prepare to demonstrate your excellent verbal and written communication skills during the interview by discussing how you’ve effectively communicated with clients in previous roles.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage your workload and prioritise tasks. Share examples of how you've used ticketing systems to track issues and ensure timely updates to clients. This will show that you can handle the demands of the role efficiently.
✨Get Familiar with the Company’s Mission
Research SHP and understand their mission to support Londoners. Be ready to discuss how your role as an IT Helpdesk Officer contributes to this mission. Showing that you align with their values will make a positive impression.
