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For Companies At a Glance
- Tasks: Be the face of a leading law firm, providing exceptional customer service and support.
- Company: Join London Works, representing a prestigious international law firm in the heart of London.
- Benefits: Permanent role with a competitive salary and opportunities for professional growth.
- Why this job: Make a lasting impression and enhance your communication skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive workplace welcoming diverse applicants and offering excellent career development.
The predicted salary is between 36000 - 60000 £ per year.
Location: City of London.
Organisation: London Works (on behalf of a leading international law firm).
Contract: Permanent, full-time.
Working Pattern: Monday to Friday, shift-based between 07:30 and 20:30.
About the Role
Reporting to the Senior Client & Hospitality Services Manager, you will be the face of the firm and the first point of contact for visitors and clients—both in person and over the phone. This is a high-profile, people-facing role where you will create a lasting first impression by providing outstanding customer care and professionalism.
Key Responsibilities
- Five-Star Welcome: Deliver a professional and friendly welcome to visitors, occupiers, and clients.
- Front of House Operations: Manage visitor sign-in according to security procedures and maintain a professional reception area.
- Meeting Room Management: Coordinate bookings and configure room layouts—such as Cabaret, Theatre, or Boardroom.
- Technical Support: Set up conference rooms with equipment including laptops and video conferencing tools (full training provided).
- Professional Communication: Answer calls promptly and professionally, using guests' names for a personalised experience.
- Operational Support: Handle queries and complaints calmly and manage ad hoc tasks like deliveries or taxi bookings.
What We’re Looking For
- Experience: Proven background in customer service within a corporate or high-standard setting.
- Communication: Excellent verbal and interpersonal skills with the ability to interact with senior stakeholders.
- IT Literacy: Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is a plus).
- Attributes: A service-focused attitude, the ability to stay calm under pressure, and strong organisational skills.
Inclusion & Accessibility
London Works actively welcomes and champions applications from people under-represented in professional services sectors, including those from lower socio-economic backgrounds, disabled and neurodivergent candidates, and career changers.
How to Apply
Please send your CV and a brief note on your area of interest/motivation to james.mavor@london-works.com.
Client Services Executive (Front of House) in London employer: Blind Ambition
Contact Detail:
Blind Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive (Front of House) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the firm, be ready to introduce yourself and explain why you're the perfect fit for the Client Services Executive role. Keep it friendly and professional!
✨Tip Number 3
Show off your skills! If you get an interview, be prepared to discuss your customer service experience and how you handle high-pressure situations. Use examples that highlight your ability to create a five-star welcome.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Client Services Executive (Front of House) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. A friendly tone can make a great first impression, especially for a people-facing role like this.
Tailor Your CV: Make sure your CV is tailored to the Client Services Executive role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your skills right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Blind Ambition
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Executive. Familiarise yourself with the key tasks like managing visitor sign-ins and coordinating meeting room setups. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your People Skills
Since this role is all about making a great first impression, practice your communication skills. Role-play common scenarios you might encounter, such as greeting clients or handling queries. This will boost your confidence and help you come across as friendly and professional.
✨Showcase Your IT Savvy
Brush up on your IT skills, especially with Microsoft Office. If you have any experience with video conferencing tools or similar software, be ready to discuss it. Highlighting your technical abilities will show that you're prepared for the operational aspects of the job.
✨Stay Calm Under Pressure
In a high-profile front-of-house role, things can get hectic. Think of examples from your past experiences where you successfully managed stressful situations. Sharing these stories will illustrate your ability to stay composed and provide excellent service, even when the pressure is on.
