At a Glance
- Tasks: Provide IT support and ensure smooth tech operations for our team.
- Company: Join SHP, a transformative organisation supporting Londoners in need.
- Benefits: Competitive salary, full-time role, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real difference by empowering colleagues with essential tech support.
- Qualifications: Experience in 1st and 2nd line IT support and strong communication skills.
The predicted salary is between 29029 - 31146 £ per year.
IT Helpdesk Officer Single Homeless Project (SHP) – Kings Cross, London, Greater London. On‑site. Full‑time, permanent. Salary: £29,029 – £31,146.38 per annum.
About the role
At SHP, technology transforms the way our teams and the thousands of Londoners we support work. As an IT Helpdesk Officer you will ensure every colleague has the tools, systems and support they need to deliver life‑changing work. You will maintain a smooth and stable IT service across all our locations, coordinate with third‑party providers, resolve technical issues for frontline staff, manage system access and uphold our high security standards. You will also contribute to projects and system implementations, including launching new contracts for internet and telephone services and integrating innovative solutions. Your knowledge of Office 365 security, cloud management and best practice in IT support will help us work smarter and achieve more.
About you
- Experience providing 1st and 2nd line IT support across multiple channels: face‑to‑face, phone, e‑mail, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and enthusiasm for all duties.
- Capable of managing issues via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience troubleshooting hardware, including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Experience with Microsoft applications, such as Microsoft Dynamics CRM.
Requirements
- Basic DBS check required.
IT Helpdesk Officer employer: Blind Ambition
At SHP, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and innovation. As an IT Helpdesk Officer in the vibrant Kings Cross area, you will not only have the opportunity to make a meaningful impact on the lives of Londoners but also benefit from ongoing professional development and a competitive salary package. Join us to be part of a dedicated team that is committed to using technology to drive positive change in our community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or manage client expectations. We recommend role-playing with a friend to build confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your IT projects, certifications, and any relevant experience. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Don’t hesitate to follow up after applying to express your enthusiasm!
We think you need these skills to ace IT Helpdesk Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in providing 1st and 2nd line IT support. We want to see how you've tackled technical issues and supported colleagues, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our mission at SHP. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, make sure your application reflects that. Whether it's your CV or cover letter, clarity and professionalism will go a long way in impressing us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Blind Ambition
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 security, cloud management, and IT support best practices. Be ready to discuss specific examples of how you've resolved technical issues in the past, especially in a 1st and 2nd line support context.
✨Show Off Your Communication Skills
Since you'll be interacting with colleagues across various channels, practice explaining technical concepts in simple terms. Prepare to demonstrate your excellent verbal and written communication skills by discussing how you've effectively communicated with users in previous roles.
✨Organise Your Thoughts
With strong organisational skills being key for this role, think about how you manage your workload. Be prepared to share examples of how you prioritise tasks and handle multiple issues at once, especially when using a ticketing portal.
✨Get Familiar with the Company
Research the Single Homeless Project and understand their mission and values. Think about how your role as an IT Helpdesk Officer can contribute to their life-changing work. This will show your enthusiasm and commitment during the interview.
