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For Companies At a Glance
- Tasks: Be the friendly face of a leading law firm, welcoming clients and managing front-of-house operations.
- Company: Join London Works, representing a prestigious international law firm in the heart of London.
- Benefits: Enjoy a permanent role with a competitive salary and opportunities for professional growth.
- Why this job: Make a lasting impression while developing your customer service skills in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Location: City of London.
Organisation: London Works (on behalf of a leading international law firm).
Contract: Permanent, full-time.
Working Pattern: Monday to Friday, shift-based between 07:30 and 20:30.
About the Role
Reporting to the Senior Client & Hospitality Services Manager, you will be the face of the firm and the first point of contact for visitors and clients—both in person and over the phone. This is a high-profile, people-facing role where you will create a lasting first impression by providing outstanding customer care and professionalism.
Key Responsibilities
- Five-Star Welcome: Deliver a professional and friendly welcome to visitors, occupiers, and clients.
- Front of House Operations: Manage visitor sign-in according to security procedures and maintain a professional reception area.
- Meeting Room Management: Coordinate bookings and configure room layouts—such as Cabaret, Theatre, or Boardroom.
- Technical Support: Set up conference rooms with equipment including laptops and video conferencing tools (full training provided).
- Professional Communication: Answer calls promptly and professionally, using guests' names for a personalised experience.
- Operational Support: Handle queries and complaints calmly and manage ad hoc tasks like deliveries or taxi bookings.
What We’re Looking For
- Experience: Proven background in customer service within a corporate or high-standard setting.
- Communication: Excellent verbal and interpersonal skills with the ability to interact with senior stakeholders.
- IT Literacy: Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is a plus).
- Attributes: A service-focused attitude, the ability to stay calm under pressure, and strong organisational skills.
Inclusion & Accessibility
London Works actively welcomes and champions applications from people under-represented in professional services sectors, including those from lower socio-economic backgrounds, disabled and neurodivergent candidates, and career changers.
How to Apply
Please send your CV and a brief note on your area of interest/motivation to james.mavor@london-works.com.
Client Services Executive (Front of House) employer: Blind Ambition
Contact Detail:
Blind Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive (Front of House)
✨Tip Number 1
Make sure you research the company and its culture before your interview. Knowing what they value will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about making a great first impression, rehearse how you'll introduce yourself and handle common questions. Confidence is key!
✨Tip Number 3
Dress to impress! As the face of the firm, your appearance matters. Choose professional attire that reflects the high standards of the law firm and makes you feel confident.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team.
We think you need these skills to ace Client Services Executive (Front of House)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. A friendly tone can make a great first impression, especially for a people-facing role like this.
Tailor Your CV: Make sure your CV is tailored to the Client Services Executive role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Blind Ambition
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Executive. Familiarise yourself with the key tasks like managing visitor sign-ins and coordinating meeting room bookings. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your People Skills
Since this role is all about making a great first impression, practice your communication skills. Role-play scenarios where you greet clients or handle queries. This will help you feel more confident and ensure you come across as friendly and professional during the interview.
✨Showcase Your IT Savvy
Brush up on your IT skills, especially with Microsoft Office. If you have experience with video conferencing tools or any specific software mentioned in the job description, be ready to discuss it. Highlighting your technical abilities can set you apart from other candidates.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and customer complaints. Think of examples from your past experiences where you successfully managed difficult situations. This will show your potential employer that you can stay calm and effective in a fast-paced environment.
