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- Tasks: Lead community engagement and support teams to provide high-quality advice to local residents.
- Company: Join Citizens Advice Bury & Bolton, a dynamic service making a real difference.
- Benefits: Enjoy flexible hours, generous holidays, and a supportive work environment.
- Other info: We value diversity and encourage local applicants to apply.
- Why this job: Make an impact in your community while developing your skills and career.
- Qualifications: Experience in managing teams and excellent communication skills are essential.
The predicted salary is between 31000 - 34500 £ per year.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client‑focused and dynamic service with a track record of delivering high‑quality advice face‑to‑face, over the phone and digitally. Our communities are facing unprecedented challenges with rising costs. The rising cost‑of‑living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises. Based in Bolton, Greater Manchester (Hybrid). Salary £31,000 – £34,500. Full‑time, permanent.
Teams:
- Client Services Team – the initial access points for up to 80% of clients accessing our services. This team is integral to ensuring that clients can access our services.
- Volunteer Team – led by 2 part‑time volunteer supervisors, our team of 30 volunteers deliver advice to clients over the phone and face to face, delivering over 6000 hours of volunteering per year.
- Community Outreach Team – responsible for delivering community outreach advice sessions across Bury and Bolton, as well as representing CABB in local/neighbourhood meetings and building relationships with key community stakeholders.
The teams collectively make up our client access points, supporting over 16,000 clients to access our services and receive information, guidance and advice. You will be responsible for supporting these teams, enhancing the service and ensuring that we are able to provide high quality information, guidance and advice to clients when they access our services.
Key responsibilities:
- Hold responsibility for ensuring our client access points are best able to meet local need, are effectively managed, consistently delivered and developed to provide an accessible, inclusive and high‑quality service to residents in our local communities.
- Represent and liaise with stakeholders including local authority representatives, community leaders and funders.
- Attend and contribute to community‑based, VCSE and Local Authority meetings and events.
- Proactively seek new opportunities to develop our community outreach sessions, focusing on areas with high index of multiple deprivation and communities not represented within our client base.
- Using quantitative and qualitative data, prepare regular funder reports, ensuring all teams are accurately recording client and case data on our case management systems.
- Develop knowledge within the teams to enhance the client journey, from signposting and referral information through to the development of new and innovative ways to deliver advice to clients.
Qualifications:
- Experience of managing operational/client facing teams (preferably within the advice sector but not essential).
- Excellent interpersonal skills to engage with a diverse range of team members, clients and stakeholders.
- Great communication and networking skills to represent CABB at community meetings and events.
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast‑paced environment.
- Be empathetic, compassionate and resilient, understand how to use trauma‑informed approaches.
- A genuine passion for place‑based support and breaking down barriers for clients.
We believe inclusion is a social justice issue – a principle that underpins our EDI work. Accordingly, we particularly welcome applications from local individuals who are representative of the local communities we serve.
Benefits:
- Flexible 35‑hour working week (for full‑time employees).
- Generous holiday entitlement – starting at 25 days per year, increasing to 30 days (in addition to bank holidays), pro‑rata for part time.
- Additional day off for your Birthday.
- 5% employer contribution pension scheme.
- Income protection insurance.
- Access to 24/7 confidential telephone counselling and structured counselling support.
- Access to online GP and telephone counselling services.
- Enhanced family‑friendly leave and occupational sick leave.
- Access to ‘Blue Light Card’ and other charity discount schemes.
Community Advice & Engagement Manager in Bolton employer: Blind Ambition
Contact Detail:
Blind Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Advice & Engagement Manager in Bolton
✨Tip Number 1
Network like a pro! Attend community events and local meetings to meet people in the sector. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing teams and delivering high-quality advice. This will help us stand out during interviews.
✨Tip Number 3
Be proactive! Reach out to organisations like Citizens Advice Bury & Bolton directly. Express our interest in their work and ask about potential opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps us on their radar and shows we’re genuinely interested in the role.
We think you need these skills to ace Community Advice & Engagement Manager in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Community Advice & Engagement Manager role. Highlight your relevant experience and skills that align with the job description, especially your ability to manage teams and engage with diverse communities.
Showcase Your Passion: Let your enthusiasm for community support shine through in your application. Share any personal experiences or motivations that drive your commitment to helping others, particularly in challenging circumstances like the rising cost of living.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically to make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application reaches the right people and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at Blind Ambition
✨Know the Organisation Inside Out
Before your interview, make sure you research Citizens Advice Bury & Bolton thoroughly. Understand their mission, values, and the specific challenges they face in the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Community Advice & Engagement Manager, you'll need to engage with a diverse range of people. Prepare examples from your past experiences that highlight your excellent communication and networking skills. Think about times when you've successfully built relationships or resolved conflicts.
✨Demonstrate Your Organisational Skills
In this fast-paced environment, being organised is key. Be ready to discuss how you prioritise tasks and manage deadlines. You could share a specific instance where your organisational skills made a significant impact on a project or team outcome.
✨Emphasise Your Passion for Community Support
This role requires a genuine passion for place-based support. Be prepared to talk about why you care about breaking down barriers for clients and how your values align with the organisation's mission. Share any relevant experiences that demonstrate your commitment to community engagement.