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- Tasks: Provide advanced IT support and handle complex incidents for our internal systems.
- Company: Join Blick Rothenberg, a leading tax and accountancy firm known for integrity and expertise.
- Benefits: Enjoy flexible working, competitive salary, study support, and extensive learning opportunities.
- Why this job: Be part of a dynamic team in a nurturing environment that values collaboration and personal growth.
- Qualifications: Looking for tech-savvy individuals eager to learn and work collaboratively.
- Other info: Hybrid working options available, with a focus on work-life balance.
The predicted salary is between 24000 - 42000 £ per year.
About Us
Blick Rothenberg are a leading tax, accountancy and business advisory firm founded on personal integrity and technical expertise. Our teams work seamlessly to provide advice throughout the life cycle of our clients. Our partner-led approach ensures that our clients receive an excellent service from a team of high-quality people who combine technical expertise with personal integrity. Our ethos is reflected in the way that we work with our clients, taking the time to understand their business and invest in the relationship to ensure that we can provide the best advice possible.
In order to help preserve this winning formula, to bring it to life with our new joiners and to explain it to our clients, we have articulated our approach through the values of Collaboration, Authenticity, Respect and being Dynamic.
Blick Rothenberg is committed to improving the diversity of its workforce across all levels by building a culture that’s genuinely inclusive, a culture where everyone can fulfil their potential and can be themselves. We seek to attract smart talented people from the widest talent pool as well as those that reflect the diversity of the communities we live and work in.
BR supports flexible working (BRighter working) which aims to allow you to balance your life with the needs of colleagues and the high expectations of our clients.
What we offer
- A nurturing and collaborative working culture that is caring and protecting of our people, within an environment where they can learn and flourish.
- A competitive remuneration package, a range of flexible benefits and flexible hours of work.
- Clearly defined career pathways which empower you to manage your own development.
- Colleague-led collaborative working groups which help shape our strategy.
The role
We are looking for someone to join our internal BAU support team as a 3rd line support technician. We are looking to find someone to provide advanced technical support for IT infrastructure, systems, and services, ensuring high availability, performance, and security. This role handles complex incidents and requests escalated from 1st and 2nd line support, supports project delivery which would be handed down from the Service Delivery Manager and Service desk manager. You will also be required to be a part of upgrades to internal systems when they are available to either implement or be available for support if required.
The Candidate should be able to show they have the skills and experience as outlined in the job spec, as well as the ability to work as part of a team and help out 1st line and 2nd line even if it's outside their role.
A note from the Hiring Manager: I think this would be an amazing team to join. Several team members have been here for many years, and I believe they’ve stayed because of the strong team dynamics and the way we work together. The technology within the firm is constantly evolving, so I’d expect the successful candidate to be eager to learn and able to pick up new technical knowledge quickly.
What’s in it for you?
- Hybrid working – where teams are working together in multiple locations i.e. a BR office, a client site, their home or somewhere else.
- Synchronous/Asynchronous working – using the office or technology to work together at the same time / using technology and different ways of working to work at different times to colleagues.
- Smarter working – finding simpler, more efficient ways of delivering services to clients and working together as a BR team.
- Flexible working – a temporary or permanent change to someone’s terms and conditions which fixes a working pattern different to the standard contract.
- Pension – Looking after your future self when it’s time to step back and relax.
- 25 days annual leave + bank holidays – Time to focus on what’s important to you.
- Permanent Health Insurance – Financial protection in the event of illness or injury.
- Life Assurance – 4 x times salary, our family is important to us, and so is yours.
- Employee Referral Bonus – We’re always looking for talented individuals to join our family.
- Employee Benefits Portal – Cashback and vouchers on everyday purchases.
- Extensive Learning & Development Opportunities – Continuous development and support not only for your professional qualifications but also for your personal goals and aspirations, so we can grow together.
- Opportunity to attend social events – Time to stop, pause and have fun.
- Career Coaching – Better never stops. Sharing our time to make the best use of yours.
IT Third Line Support Technician employer: Blick Rothenberg
Contact Detail:
Blick Rothenberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Third Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used by Blick Rothenberg. Research their IT infrastructure and any recent projects they’ve undertaken to demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex incidents you've resolved in previous roles. This will highlight your ability to handle escalated issues effectively.
✨Tip Number 3
Emphasise your teamwork abilities, as the role requires collaboration with 1st and 2nd line support. Be ready to discuss how you’ve successfully worked in teams to achieve common goals.
✨Tip Number 4
Express your eagerness to learn and adapt to new technologies. Mention any relevant training or certifications you’re pursuing, as this aligns with Blick Rothenberg's commitment to continuous development.
We think you need these skills to ace IT Third Line Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Third Line Support Technician role. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical expertise, problem-solving abilities, and any experience in IT support, especially in a third-line capacity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of Blick Rothenberg's values. Mention how your skills can contribute to their team dynamics and commitment to client service.
Highlight Continuous Learning: Since the technology is constantly evolving, mention any recent training or certifications you've completed. This shows your eagerness to learn and adapt, which is crucial for the role.
How to prepare for a job interview at Blick Rothenberg
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Blick Rothenberg's values: Collaboration, Authenticity, Respect, and being Dynamic. Be prepared to discuss how you embody these values in your work and how they align with your personal ethos.
✨Showcase Your Technical Skills
As an IT Third Line Support Technician, you'll need to demonstrate your technical expertise. Be ready to discuss specific technologies you've worked with, complex incidents you've resolved, and any relevant certifications you hold. Practical examples will help illustrate your capabilities.
✨Emphasise Teamwork
Blick Rothenberg values a collaborative environment. Highlight your experience working in teams, especially in support roles where you assisted 1st and 2nd line technicians. Share examples of how you contributed to team success and supported colleagues in challenging situations.
✨Express Your Eagerness to Learn
The technology landscape is always evolving, and Blick Rothenberg seeks candidates who are eager to learn. Discuss any recent training or self-study you've undertaken, and express your enthusiasm for picking up new skills and adapting to new technologies quickly.
