Business Support Manager in London

Business Support ManagerCompetitive Salary + Study Support + BenefitsAre you looking to develop your career within a nurturing environment where you can flourish? Do you want to join an award-winning firm that strives for excellence and success for our clients, our people and our business?Blick RothenbergBlick Rothenberg are a leading tax, accountancy and business advisory firm founded on personal integrity and technical expertise. Our teams work seamlessly to provide advice throughout the life cycle of our clients. Our partner-led approach ensures that our clients receive an excellent service from a team of high-quality people who combine technical expertise with personal integrity. Our ethos is reflected in the way that we work with our clients, taking the time to understand their business and invest in the relationship to ensure that we can provide the best advice possible. We want success for our people, our clients and for our business.In order to help preserve this winning formula, to bring it to life with our new joiners and to explain it to our clients, we have articulated our approach through the values of Collaboration, Authenticity Respect and being Dynamic. You can read more about our values here.Blick Rothenberg is committed to improving the diversity of its workforce across all levels by building a culture that’s genuinely inclusive, a culture where everyone can fulfil their potential and can be themselves.We seek to attract smart talented people from the widest talent pool as well as those that reflect the diversity of the communities we live and work in.BR supports flexible working (BRighter working) which aims to allow you to balance your life with the needs of colleagues and the high expectations of our clients.

The role

The Role As a Business Support Manager, you will play a pivotal role in ensuring the overall effectiveness of the Business Support function and the high-quality service delivered to senior leaders and their teams. You will lead, coach and inspire an established team of Business Support professionals, creating an environment where people can thrive.This role combines strong people leadership, operational oversight and proactive stakeholder support. You will be responsible for balancing workloads, strengthening capability, improving processes and ensuring the team continues to deliver an exceptional, consistent and forward-thinking service to the business.

Key accountabilities

• People Leadership and Team Development
  • People manage by leading, coaching and developing a number of the Business Support team.
  • Build team capability by developing skills and knowledge across both technical and specialist areas of Business Support activity.
  • Support recruitment, onboarding, mentoring and succession planning to ensure the team has the right skills and confidence.
  • Contribute to wider team and business initiatives, including wellness activity, knowledge sharing and continuous learning across the whole team.
• Operational Management and Workflow
  • Oversee and actively manage a fair and effective distribution of workload across the team, ensuring capacity, priorities and service levels are balanced.
  • Act as a point of escalation for issues, ensuring risks are identified early and resolved effectively.
• Stakeholder Engagement and Service Delivery
  • Build strong relationships with senior stakeholders, business leaders and their teams.
  • Proactively support business leaders and their teams, ensuring a high level of service is provided by the Business Support team.
• Process Improvement and Smarter Ways of Working
  • Own, lead and deliver ad hoc projects, process improvements and operational efficiencies as required by the business.
  • Act as process owner for relevant Business Support activities, ensuring processes are clear, effective and consistently applied.
  • Champion continuous improvement, including the use of AI, Copilot, workflow tools and smarter ways of working.

Skills & experience

• Skills and Experience
  • The highest levels of professionalism, integrity and trustworthiness, with the ability to handle confidential information with complete discretion.
  • Warm, confident and professional communication skills.
  • Exceptional attention to detail and accuracy, with strong quality and compliance standards.
  • Ability to remain calm and effective under pressure, managing competing priorities.
  • Strong workload management, prioritisation and resource planning skills.
  • Excellent listening skills and emotional intelligence.
  • Experience using CRM systems, technology and AI tools to aid processes.
  • Confidence in adopting new technology.
  • A proactive mindset with the confidence to anticipate needs, identify issues and propose practical solutions.
  • A strong team player with a practical, solutions‑focused mindset and the willingness to be hands‑on when needed.
  • Confidence and capability to give constructive, timely and balanced feedback, including managing difficult or sensitive conversations appropriately in managing performance.
  • Strong delegation skills, with the ability to clearly brief tasks, set expectations and manage delivery through the Business Support team.
  • Experience leading, coaching or managing a team within a professional services, business support, operations or administrative environment.
  • Confidence to challenge constructively and influence positively at all levels.
  • Confident stakeholder management skills, with the ability to build credibility and trusted relationships across all levels of the business.
  • Experience identifying and implementing process improvements, operational efficiencies or new ways of working.
  • Strong communication, organisation and problem-solving skills.

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