At a Glance
- Tasks: Welcome guests with a smile, manage check-ins, and ensure a seamless experience.
- Company: Bloc Hotel Gatwick, located steps from the airport, offers a unique short-stay experience.
- Benefits: Competitive salary, 28 days holiday, discounts, and employee recognition programmes.
- Other info: Exciting career progression opportunities within the Arora group.
- Why this job: Join a growing team and make a real impact on guest experiences.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude are essential.
The predicted salary is between 27040 - 27040 £ per year.
Salary & Holiday
- Salary – £27,040 plus service charge
- Holiday – 28 days holiday, enhanced after 5 years of service.
Benefits
- Uniform offered and dry cleaned.
- Complimentary on-site parking while on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About Us
Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer our guests a new way to short stay through the ingenuity of our design and views of the world's most efficient single-runway airport. No other hotel will get you closer to your flight.
Responsibilities
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
Qualifications & Attributes
- Providing a high‑quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4‑star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with Us
We are growing rapidly and, with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Receptionist in Crawley employer: BLG - Front of House
Bloc Hotel Gatwick is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as generous holiday allowances, discounts for employees and their families, and recognition programmes, we ensure our team feels valued and supported. Located just steps from the airport, our hotel provides a unique opportunity to be part of a dynamic environment where career advancement is encouraged and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Crawley
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Bloc Hotel Gatwick's services and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a positive attitude go a long way in hospitality. Try rehearsing your greeting in front of a mirror or with friends to ensure you come across as approachable and professional.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can give you the lowdown on what it’s really like to work at Bloc Hotel Gatwick and might even refer you for the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Bloc Hotel Gatwick.
We think you need these skills to ace Night Receptionist in Crawley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can greet our guests with a smile!
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-organised applications that get straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at BLG - Front of House
✨Know the Hotel Inside Out
Before your interview, take some time to research Bloc Hotel Gatwick. Familiarise yourself with their services, facilities, and unique selling points. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Off Your People Skills
As a Night Receptionist, you'll be the first point of contact for guests. Practice how you would greet guests warmly and handle inquiries. Think of examples from your past experiences where you provided excellent customer service or resolved issues effectively.
✨Demonstrate Multitasking Abilities
The role requires strong organisational skills and the ability to multitask under pressure. Prepare to discuss situations where you've successfully managed multiple tasks at once. Use specific examples to illustrate your calmness and efficiency in busy environments.
✨Dress to Impress
First impressions matter! Make sure you arrive looking smart and professional. This reflects your understanding of the hospitality industry and the importance of appearance in creating a welcoming atmosphere for guests.
