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For Companies At a Glance
- Tasks: Lead and manage commercial operations like retail, catering, and visitor experiences.
- Company: Join Bletchley Park, a vibrant heritage attraction revealing WWII codebreaking secrets.
- Benefits: Enjoy 38 days annual leave, a wellbeing cash plan, and a complementary entry pass.
- Why this job: Be part of an inspiring mission to educate and engage visitors from around the world.
- Qualifications: Must have strong people management skills and experience in customer-focused commercial operations.
- Other info: Full-time role with flexibility for evenings and weekends; based on-site in Milton Keynes.
The predicted salary is between 50000 - 50000 £ per year.
Location: Milton Keynes, MK3 6EB
Salary: £50,000 per annum depending on experience
Job type: Full-time, permanent
Closing date for applications: 12 noon on Monday 28 April 2025
About The Company
Bletchley Park is a successful, vibrant heritage attraction, open daily to visitors, revealing the secrets and fascinating stories of the undercover British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world to inspire them with Bletchley Park's crucial role in World War Two.
About The Role
We are looking for a Head of Commercial Operations to join our busy team. Reporting to the Director of Public Engagement, you will lead and manage the teams responsible for key commercial activity such as retail, catering, venue hire and associated events, and operational functions such as bookings, security, customer service and delivering great visitor experiences. This role is all about ensuring the business is visitor and commercially focused. You will have demonstrable experience of managing and developing commercial operations in a customer or visitor-focussed environment, inspiring your teams to work to and exceed high standards and targets. This position is full time, working 37.5 hours each week, usually Monday to Friday 9.00 until 17.00. Flexibility to work some evenings and weekends, as required. You will be based on site at Bletchley Park, Milton Keynes.
About You
To be successful you will be a confident self-starter with strong people management skills, and a passion for business development. Excellent IT skills are a must, and you will be astute at measuring, analysing and reporting on performance across all your areas of responsibility, always looking for ways to improve and innovate, to drive success.
Benefits
- The salary is £50,000 per annum depending on experience.
- 38 days annual leave per year (including statutory holidays)
- Complementary entry pass allowance per year
- BUPA wellbeing cash plan
If this sounds like the Head of Commercial Operations role for you and you would like to join the team at Bletchley Park, please click APPLY send your CV along with a cover letter setting out why you are suitable for this role. No agencies please.
Head of Commercial Operations employer: Bletchley Park Trust
Contact Detail:
Bletchley Park Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Operations
✨Tip Number 1
Familiarise yourself with Bletchley Park's history and mission. Understanding the significance of the site and its role in World War Two will help you connect with the team and demonstrate your passion for the organisation during interviews.
✨Tip Number 2
Highlight your experience in managing commercial operations, especially in visitor-focused environments. Be prepared to discuss specific examples of how you've improved customer experiences and driven business success in previous roles.
✨Tip Number 3
Showcase your leadership skills by preparing to discuss how you've inspired teams to exceed targets. Think of instances where you've motivated staff or implemented training programmes that led to improved performance.
✨Tip Number 4
Be ready to talk about your analytical skills. Prepare examples of how you've measured and reported on performance metrics in past roles, and how you've used data to drive improvements in commercial operations.
We think you need these skills to ace Head of Commercial Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing commercial operations, particularly in visitor-focused environments. Use specific examples that demonstrate your ability to lead teams and achieve targets.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate why you are the right fit for the Head of Commercial Operations role. Mention your passion for business development and how your skills align with the mission of Bletchley Park.
Showcase Your IT Skills: Since excellent IT skills are essential for this role, include any relevant software or tools you are proficient in. Highlight experiences where you used technology to improve operations or customer experiences.
Emphasise Leadership Experience: Detail your experience in people management and team leadership. Provide examples of how you have inspired teams to exceed standards and targets, as this is crucial for the role.
How to prepare for a job interview at Bletchley Park Trust
✨Showcase Your Leadership Skills
As a Head of Commercial Operations, you'll need to demonstrate strong people management skills. Prepare examples of how you've successfully led teams in the past, focusing on how you inspired them to exceed targets and maintain high standards.
✨Highlight Your Commercial Acumen
Be ready to discuss your experience in managing commercial operations. Share specific instances where you've driven business development or improved visitor experiences, as this role is heavily focused on commercial success.
✨Demonstrate Analytical Skills
Since the role requires measuring and analysing performance, come prepared with examples of how you've used data to inform decisions. Discuss any tools or methods you've employed to track success and implement improvements.
✨Express Your Passion for Visitor Engagement
Bletchley Park is all about engaging visitors. Convey your enthusiasm for creating memorable experiences and how you plan to enhance visitor engagement through innovative ideas and operational excellence.
