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- Tasks: Lead and motivate the Visitor Services Team to deliver exceptional experiences.
- Company: Join the iconic Bletchley Park, a hub of history and innovation.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Why this job: Be part of a dynamic team and engage with visitors daily.
- Qualifications: Experience in leadership and customer service is essential.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 26500 - 27846 £ per year.
You will lead, monitor, support and motivate the Visitor Services Team in providing the highest possible visitor service experience for visitors to Bletchley Park.
Reporting to the Visitor Services and Retail Manager, you will have demonstrable experience of leading and motivating others and be comfortable assisting with day-to-day operations. You will be reliable, confident, able to self-motivate and work under your own initiative; and have the ability to deal with queries and complaints calmly and efficiently.
This role is predominantly working across (and moving between) our front of house areas to engage face to face with our visitors and support our team of Visitor Services Assistants. This role is public facing and as such a dress code is in place.
Working Hours: This is for a full-time position, working 10 days out of 14 on a rolling 2-week basis, including alternate weekends and leave cover as needed. Normal hours of work will be on a rolling basis. Overtime may be required to cover the needs of the business.
Based on site at Bletchley Park, Milton Keynes (MK3 6EB) you will receive an annual salary of £26,500, rising to £27,846 after successful probationary period, depending on experience, and 33 days annual leave per year (including statutory holidays).
Our Benefits Include:
- Access to our BUPA Cash Plan and Employee Assistance Scheme
- Six complimentary entry passes per year (after six months service)
- A day’s leave to celebrate your birthday (after twelve months service)
- Staff and Volunteer social and wellbeing events
Bletchley Park Trust is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds and are committed to ensuring that our recruitment process is transparent, fair and as inclusive as possible for all applicants.
We are also committed to safeguarding and promoting the welfare of children and adults at risk and expect all staff, volunteers and external agencies to share this commitment.
If you feel you could be an asset to our team, please click the APPLY button to be redirected to our careers page to apply.
Visitor Services Supervisor in Bletchley employer: Bletchley Park Trust
Contact Detail:
Bletchley Park Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Supervisor in Bletchley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bletchley Park. Familiarise yourself with their mission and values, and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think of examples from your past experiences where you’ve successfully led a team or resolved a visitor's complaint. We want you to shine!
✨Tip Number 3
Dress to impress! Since this is a public-facing role, make sure you’re dressed appropriately for the interview. A smart appearance can make a great first impression and shows that you understand the importance of professionalism in visitor services.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Visitor Services Supervisor in Bletchley
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any experience you have in leading and motivating teams. We want to see how you've inspired others in previous roles, so share specific examples that demonstrate your ability to manage and support a team.
Tailor Your Application: Take the time to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we're looking for. This shows us that you're genuinely interested in the position and understand what it entails.
Be Professional Yet Approachable: Since this is a public-facing role, it's important to convey a friendly and approachable tone in your application. We want to see your personality shine through while maintaining professionalism, so strike that balance!
Apply Through Our Website: Don't forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more details about the position there too!
How to prepare for a job interview at Bletchley Park Trust
✨Know Your Stuff
Before the interview, make sure you understand Bletchley Park's mission and values. Familiarise yourself with their visitor services and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the organisation.
✨Showcase Your Leadership Skills
As a Visitor Services Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Be ready to discuss your approach to motivating others and handling complaints calmly.
✨Dress to Impress
Since this is a public-facing role, pay attention to your appearance. Dress smartly and professionally for the interview. This not only shows respect for the interviewers but also reflects the dress code expected at Bletchley Park.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, challenges they face, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the position is the right fit for you.
