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- Tasks: Welcome visitors, assist with ticket sales, and provide exceptional customer service.
- Company: Join Bletchley Park, a vibrant heritage site revealing WWII codebreaking secrets.
- Benefits: Enjoy 33 days annual leave, birthday leave, and a company pension scheme.
- Why this job: Be part of an inspiring team at a historic site with a strong mission.
- Qualifications: Previous customer service or retail experience is preferred but not essential.
- Other info: Uniform provided; flexible weekend hours required.
Location: Milton Keynes, MK3 6EB
Starting Salary: £10.03 to £12.44 per hour
Job type: Permanent / Part time
Closing Date: 30 April 2025
About the company:
Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.
About the role:
We are looking for a Visitor Service Assistant (Weekends) to join our Retail and Admissions team. As a Visitor Services Assistant you will work within admissions and the gift shop to welcome visitors and coach groups to Bletchley Park and provide exceptional service. You will assist with processing ticket sales, purchases and issuing Multimedia Guides.
You will be a team player, with a passion for amazing customer service and a strong sense of professionalism. You will be able to help with queries and any complaints in a calm and efficient manner. You will have a flexible approach to work and be comfortable working within a busy visitor facing role. Previous customer service / retail experience would be an advantage.
This role is visitor facing and as such uniform will be provided and a dress code is in place. Please see the Job Description for further details around the person requirements and job responsibilities.
The hourly rate for this role is below, increasing following the successful completion of a 6-month probationary period.
- Under 18's - £10.03 (£10.41 post probation)
- Over 18's - £12.44 (£12.71 post probation)
Working Patterns:
You will be working two days per week working both Saturday and Sunday. Normal hours of work will be 9.00 - 17.00 / 9.45 - 17.45 March to October, 9.00 - 16.00 / 9.45 - 16.45 November to February with ½ hour unpaid lunch break. Some evening hours will be required on occasion to support during special events.
Benefits:
- 33 days annual leave pro-rata (including statutory holidays)
- Complementary entry pass allowance per year
- A day's birthday leave (after 12 months service)
- A company pension scheme
- Death-in-service
- Healthcare cash-plan
Additional Information:
Strictly no agencies please. Make a difference, be the best, value each other. The Trust operates a policy of compliance with the law on grounds of non-discrimination on the basis of race, colour, sex, age, nationality or disabilities. No smoking is permitted in any offices or buildings.
If this sounds like the Visitor Services Assistant role for you, please click APPLY send your CV and Cover Letter setting out which vacancy you would like to apply for and explaining why you are suitable for this role.
Candidates with the relevant experience or job titles of, Retail Administrator, Retail Customer Service, Customer Service Assistant, Retail Services, Gift Shop Assistant, Retail Assistant, Customer Care, Customer Service, may also be considered for this role.
Visitor Services Assistant (Weekends) - Retail employer: Bletchley Park Trust Limited
Contact Detail:
Bletchley Park Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant (Weekends) - Retail
✨Tip Number 1
Familiarise yourself with Bletchley Park's history and its significance during World War Two. Being knowledgeable about the attraction will not only impress your interviewers but also help you engage with visitors more effectively.
✨Tip Number 2
Highlight any previous customer service or retail experience you have during your interactions. Be prepared to share specific examples of how you've handled customer queries or complaints, as this role requires exceptional service skills.
✨Tip Number 3
Demonstrate your flexibility and teamwork skills by discussing past experiences where you successfully worked in a busy environment. This will show that you're ready to adapt to the fast-paced nature of the role.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and the types of events held at Bletchley Park. This shows your genuine interest in the role and helps you understand how you can contribute to the team.
We think you need these skills to ace Visitor Services Assistant (Weekends) - Retail
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visitor Services Assistant position. Tailor your application to highlight how your skills and experiences align with what Bletchley Park is looking for.
Craft a Compelling Cover Letter: Write a cover letter that not only states your interest in the role but also explains why you are a great fit. Mention any relevant customer service or retail experience, and express your passion for providing exceptional visitor experiences.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or retail. Use specific examples to demonstrate your ability to handle queries and complaints effectively, as well as your teamwork skills.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this visitor-facing role.
How to prepare for a job interview at Bletchley Park Trust Limited
✨Show Your Passion for Customer Service
As a Visitor Services Assistant, your enthusiasm for providing exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Familiarise Yourself with Bletchley Park
Do some research on Bletchley Park and its history before the interview. Understanding its significance will help you connect with the mission of the Trust and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of specific situations where you successfully resolved issues or provided support to customers.
✨Dress Appropriately
Since this role involves a uniform and a dress code, make sure to present yourself neatly and professionally during the interview. This shows respect for the company’s standards and gives a good first impression.
