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- Tasks: Lead and motivate the Visitor Services Team to deliver exceptional experiences.
- Company: Join the iconic Bletchley Park team in a vibrant, historical setting.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Why this job: Be part of a unique experience while engaging with visitors daily.
- Qualifications: Experience in leadership and customer service is essential.
- Other info: Flexible working hours with opportunities for personal growth.
The predicted salary is between 26500 - 27846 £ per year.
Location: Bletchley Park, Sherwood Drive, Bletchley, Milton Keynes, MK3 6EB
Salary: £26,500 per annum
Job type: Permanent, Full Time
Closing Date: Wednesday 25th February 2026, 5pm
About the role:
You will lead, monitor, support and motivate the Visitor Services Team in providing the highest possible visitor service experience for visitors to Bletchley Park.
About you:
Reporting to the Visitor Services and Retail Manager, you will have demonstrable experience of leading and motivating others and be comfortable assisting with day-to-day operations. You will be reliable, confident, able to self-motivate and work under your own initiative; and have the ability to deal with queries and complaints calmly and efficiently. This role is predominantly working across (and moving between) our front of house areas to engage face to face with our visitors and support our team of Visitor Services Assistants. This role is public facing and as such a dress code is in place.
Working Hours:
This is for a full-time position, working 10 days out of 14 on a rolling 2-week basis, including alternate weekends and leave cover as needed. Normal hours of work will be 9.00 - 17.00 / 9.45 - 17.45 on a rolling basis. Overtime may be required to cover the needs of the business.
You will receive an annual salary of £26,500, rising to £27,846 after successful probationary period, depending on experience, and 33 days annual leave per year (including statutory holidays).
Our benefits include:
- Access to our BUPA Cash Plan and Employee Assistance Scheme
- Six complimentary entry passes per year (after six months service)
- A day’s leave to celebrate your birthday (after twelve months service)
- Staff and Volunteer social and wellbeing events
Bletchley Park Trust is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds and are committed to ensuring that our recruitment process is transparent, fair and as inclusive as possible for all applicants.
We are also committed to safeguarding and promoting the welfare of children and adults at risk and expect all staff, volunteers and external agencies to share this commitment.
If you feel you could be an asset to our team, please click the APPLY button to be redirected to our careers page to apply.
Visitor Services Supervisor in Milton Keynes employer: Bletchley Park Trust Limited
Contact Detail:
Bletchley Park Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Supervisor in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bletchley Park. Understand its history and what makes it special. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Visitor Services Supervisor, you'll be engaging with visitors all day. Think about scenarios where you might need to handle queries or complaints and practice your responses. Being calm and confident will make a great impression.
✨Tip Number 3
Dress the part! Since this role is public-facing, make sure you’re dressed appropriately for the interview. A smart appearance shows that you take the role seriously and understand the importance of representing the organisation well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Bletchley Park careers page. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Visitor Services Supervisor in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Visitor Services Supervisor role. Highlight your experience in leading teams and providing excellent customer service, as these are key aspects of the job.
Show Your Personality: Since this role is public-facing, let your personality shine through in your application. We want to see how you engage with visitors and handle queries, so don’t be afraid to share relevant anecdotes or experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Bletchley Park Trust Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Visitor Services Supervisor role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading and motivating a team, be prepared to share specific examples of how you've successfully managed teams in the past. Think about challenges you've faced and how you resolved them, as well as how you’ve inspired others to deliver excellent service.
✨Prepare for Customer Interaction Scenarios
Given that the position is public-facing, anticipate questions about handling difficult customer situations. Prepare some scenarios where you’ve dealt with complaints or queries effectively, demonstrating your calmness and efficiency under pressure.
✨Dress the Part
As there’s a dress code for this role, ensure you dress appropriately for the interview. This shows respect for the company culture and gives a good first impression. Aim for smart-casual attire that reflects the professional yet approachable nature of the Visitor Services team.
