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- Tasks: Lead and manage commercial operations, ensuring exceptional visitor experiences.
- Company: Join Bletchley Park, a vibrant heritage attraction revealing WWII codebreaking secrets.
- Benefits: Enjoy 38 days annual leave, a complimentary entry pass, and a BUPA wellbeing cash plan.
- Why this job: Be part of a mission to educate and inspire visitors about a crucial historical site.
- Qualifications: Strong people management skills and experience in customer-focused commercial operations are essential.
- Other info: Full-time role with flexibility for evenings and weekends; based on-site in Milton Keynes.
The predicted salary is between 50000 - 50000 £ per year.
Location: Milton Keynes, MK3 6EB
Salary: £50,000 per annum depending on experience
Job type: Full-time, permanent
Closing date for applications: 12 noon on Monday 28 April 2025
About the company:
Bletchley Park is a successful, vibrant heritage attraction, open daily to visitors, revealing the secrets and fascinating stories of the undercover British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world to inspire them with Bletchley Park's crucial role in World War Two.
About the role:
We are looking for a Head of Commercial Operations to join our busy team. Reporting to the Director of Public Engagement, you will lead and manage the teams responsible for key commercial activity such as retail, catering, venue hire and associated events, and operational functions such as bookings, security, customer service and delivering great visitor experiences. This role is all about ensuring the business is visitor and commercially focused. You will have demonstrable experience of managing and developing commercial operations in a customer or visitor-focussed environment, inspiring your teams to work to and exceed high standards and targets. This position is full time, working 37.5 hours each week, usually Monday to Friday 9.00 until 17.00. Flexibility to work some evenings and weekends, as required. You will be based on site at Bletchley Park, Milton Keynes.
About you:
To be successful you will be a confident self-starter with strong people management skills, and a passion for business development. Excellent IT skills are a must, and you will be astute at measuring, analysing and reporting on performance across all your areas of responsibility, always looking for ways to improve and innovate, to drive success.
Benefits:
- The salary is £50,000 per annum depending on experience.
- 38 days annual leave per year (including statutory holidays)
- Complementary entry pass allowance per year
- BUPA wellbeing cash plan
If this sounds like the Head of Commercial Operations role for you and you would like to join the team at Bletchley Park, please click APPLY send your CV along with a cover letter setting out why you are suitable for this role. No agencies please.
Head of Commercial Operations in Milton Keynes employer: Bletchley Park Trust Limited
Contact Detail:
Bletchley Park Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Operations in Milton Keynes
✨Tip Number 1
Research Bletchley Park's history and its current commercial operations. Understanding their mission and how they engage with visitors will help you tailor your approach during interviews, showing that you're genuinely interested in their work.
✨Tip Number 2
Network with professionals in the heritage and visitor attraction sector. Attend relevant events or join online forums to connect with others who may have insights into the role or the organisation, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples of how you've successfully managed commercial operations in previous roles. Be ready to discuss metrics and outcomes that demonstrate your ability to drive success and improve visitor experiences.
✨Tip Number 4
Familiarise yourself with the latest trends in visitor attractions and customer service. Being able to discuss innovative ideas or strategies during your interview will show that you're forward-thinking and ready to contribute to Bletchley Park's growth.
We think you need these skills to ace Head of Commercial Operations in Milton Keynes
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Head of Commercial Operations position. Tailor your application to highlight relevant experience in managing commercial operations and customer-focused environments.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines why you are suitable for the role. Use specific examples from your past experience to demonstrate your skills in people management, business development, and operational excellence.
Highlight Relevant Experience: In your CV, focus on showcasing your experience in commercial operations, particularly in visitor or customer-focused settings. Include metrics or achievements that illustrate your success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bletchley Park Trust Limited
✨Showcase Your Leadership Skills
As a Head of Commercial Operations, you'll need to demonstrate strong people management skills. Prepare examples of how you've successfully led teams in the past, focusing on how you inspired them to exceed targets and maintain high standards.
✨Understand the Visitor Experience
Since this role is visitor-focused, research Bletchley Park's current offerings and think about how you can enhance the visitor experience. Be ready to discuss innovative ideas that could improve customer satisfaction and engagement.
✨Highlight Your Analytical Skills
The job requires measuring and analysing performance across various areas. Be prepared to talk about your experience with data analysis and reporting, and how you've used these skills to drive business improvements in previous roles.
✨Demonstrate Flexibility and Commitment
This position may require working evenings and weekends. Show your willingness to be flexible and committed to the role by discussing any relevant experiences where you've adapted your schedule to meet business needs.
