At a Glance
- Tasks: Manage delegated claims administrators and ensure compliance with regulatory standards.
- Company: Join a leading firm in the London/Lloyd's market with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Dynamic team environment with a focus on continuous improvement and operational resilience.
- Why this job: Make a real impact in claims management while working with industry experts.
- Qualifications: Experience in delegated claims oversight and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
Main purpose of job
Working as part of the DUA team, responsible for the management and governance of delegated claims administrators (DCA) including due diligence, onboarding, agreements, declarations, ongoing oversight.
Review and upload claims bordereaux, providing insights to relevant underwriting and non-underwriting stakeholders including Claims, and contributing to relevant regulatory returns and internal reporting.
Coordinating internal and external DCA audits, tracking remediation of actions through to completion.
Working closely with the DUA team and Compliance in ensuring compliance with applicable regulatory standards, such as conduct risk oversight.
Contributing to the operational resilience requirements relevant to DCAs.
Key tasks
- 1) DCA Onboarding and Oversight
- Manage the onboarding of new and renewed DCAs
- Maintain oversight of DCA performance through review of SLAs, complaints, issue resolution.
- 2) Audit and Governance
- Coordinate internal and external DCA audits (including DAM-led).
- Manage the claims auditor panel and annual reviews.
- Review and sign-off on completed audits.
- Track actions arising from audits through to remediation.
- 3) Bordereaux Management and Reporting
- Review and upload claims bordereaux within the system (VIPR Intrali), liaising with relevant DCAs to ensure data quality is maintained.
- Utilise bordereaux data to extract valuable insights and to complete relevant regulatory returns (e. g. Solvency II/Solvency UK).
- Produce MI, KPIs, trend analysis and Conduct Risk reporting.
- 4) Operational Resilience
- Contribute to the operational resilience oversight of coverholders and DCAs, ensuring relevant review of DCA processes, procedures and systems in the context of Operational Resilience.
- 5) Stakeholder Management
- As part of the DUA team, maintain strong relationships with key stakeholders including Claims, Underwriting, Compliance and Operations.
- Attend relevant internal and external meetings, including DA and Conduct Risk Oversight meetings.
Key personal skills required
- An experienced and hands-on market practitioner with strong organisation skills, able to balance multiple priorities.
- Strategic mindset, focused on continuous improvement.
- Strong communication and stakeholder management skills, able to effectively communicate at all levels.
Key technical skills required
- Experience in delegated claims authority oversight in the London/Lloyd's market.
- Strong knowledge of claims processes and regulation.
- Systems experience in cover holder and bordereaux management software preferred (e. g. VIPR).
- ACII qualification preferred.
Senior Delegated Claims Administrator in London employer: Blenheim
As an Insurance Exposure Management Analyst, you will thrive in a dynamic and supportive work environment that values data-driven decision-making and innovation. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while fostering a collaborative culture that encourages teamwork and continuous learning. Located in a vibrant area, we provide unique advantages such as access to industry-leading resources and networking opportunities that enhance your career trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Delegated Claims Administrator in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Blenheim). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Blenheim. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Delegated Claims Administrator in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Blenheim.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Blenheim. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Blenheim
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Blenheim to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Blenheim, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Blenheim's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
