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- Tasks: Lead the Guest Services Team and manage group bookings at a historic site.
- Company: Join Blenheim Palace, an iconic landmark known for its rich history and exceptional service.
- Benefits: Enjoy staff discounts, gym schemes, free breakfast Fridays, and more exciting perks!
- Why this job: Make a lasting impact by creating memorable experiences in a dynamic, supportive environment.
- Qualifications: Strong communication, leadership, and organisational skills are essential.
- Other info: Flexible 40-hour work week with opportunities for personal growth and community involvement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Customer Service and Group Bookings Supervisor
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Customer Service and Group Bookings Supervisor
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Step into a role where every interaction helps shape unforgettable experiences at one of Britain’s most iconic landmarks.
At Blenheim Palace, we’re looking for a passionate and customer-focused individual to join our Guest Services team. This is your opportunity to make a lasting impact by ensuring every visitor feels welcomed, valued, and inspired, helping us deliver world-class service in a truly extraordinary setting.
As part of our team, you\’ll take on a wide variety of tasks, from taking group bookings to leading the Guest Services Team and compiling the monthly rotas.
This role offers the perfect blend of teamwork and independence. You’ll work closely with a supportive Guest Services team while also taking initiative to ensure every visitor receives outstanding service. It’s a dynamic position at the heart of a historic site where no two days are the same.
To meet the demands of this unique environment, you’ll work 40 hours per week variable days.
If you’re ready to be part of the legacy of Blenheim Palace, where exceptional service brings history to life, this is the role for you. Join us in creating memorable experiences for every guest while supporting the future of this extraordinary destination.
If you have any further questions or need additional assistance, please email the people team.
What are we looking for:
- Verbal and Written Communication
- Computer Skills
- Leadership Skills
- Time Management
- Attention to Detail
- Teamwork
- Talent Management
- Organisation
- Tourism/Visitor Attraction Knowledge
What’s in it for you:
- Staff Discounts
- 20% on Blenheim retail
- 30% at The Orangery
- Salary Sacrifice Schemes for Bicycles and Electric Vehicles
- Access to our Benefits Platform with a range of additional benefits including:
- Discount on Days Out
- Day Passes for Family and Friends
- Monthly Adventure Play Visit
- Shopping Cards
- Weekly Shop Discounts
- Gym Scheme and Much More!
- Complimentary Event Tickets
- Annual Pass for yourself and a family member
- Staff Events
- Holiday Purchase Scheme
- Free Fruit Wednesday
- Free breakfast on Friday
- Monthly Sharing a Sense of Belonging Events
- Free Eye Test and a contribution for Glasses
- Long Service Award
- Onsite Parking
- Free Blenheim Christmas Tree
Benefits vary from contract type; these will be confirmed to you in our welcome letter.
Here we invest in our People. Our Promise is to help our employees, Grow, Give and Belong.
- Grow – At Blenheim your talent is nurtured and your wellbeing in championed.
- Give – Being a part of something much bigger, giving back to the wider community to work collaboratively and to meet our shared goals
- Belong – Be a part of something special, know you matter and belong.
REF-222 828
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Other, Management, and Customer Service
-
Industries
Trusts and Estates
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Customer Service and Group Bookings Supervisor employer: Blenheim
Contact Detail:
Blenheim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Group Bookings Supervisor
✨Tip Number 1
Familiarise yourself with Blenheim Palace and its history. Understanding the significance of the site will help you connect with visitors and provide them with a richer experience, showcasing your passion for the role.
✨Tip Number 2
Highlight your leadership skills during any interactions. Since this role involves leading the Guest Services Team, demonstrating your ability to motivate and manage a team will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in customer service and group bookings. Be ready to share specific examples of how you've successfully handled similar responsibilities in the past, as this will show your suitability for the position.
✨Tip Number 4
Network with current or former employees of Blenheim Palace if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can use to tailor your approach.
We think you need these skills to ace Customer Service and Group Bookings Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership. Use specific examples that demonstrate your ability to manage a team and handle group bookings effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the unique environment at Blenheim Palace. Mention how your skills align with their values of creating memorable experiences for guests.
Showcase Relevant Skills: Emphasise your verbal and written communication skills, as well as your attention to detail and organisational abilities. Provide examples of how you've successfully managed time and led teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Blenheim
✨Showcase Your Customer Service Skills
As a Customer Service and Group Bookings Supervisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your passion for creating memorable experiences.
✨Demonstrate Leadership Qualities
This role involves leading a team, so be ready to discuss your leadership style. Share instances where you've motivated a team or managed conflicts effectively. Emphasise your ability to inspire others and maintain a positive work environment.
✨Know the Venue Inside Out
Familiarise yourself with Blenheim Palace and its offerings. Understanding the history, attractions, and visitor experience will show your genuine interest in the role. This knowledge can help you answer questions more confidently and engage with the interviewers.
✨Highlight Your Organisational Skills
With responsibilities like compiling rotas and managing bookings, strong organisational skills are essential. Be prepared to discuss how you prioritise tasks and manage time effectively. Use specific examples to illustrate your ability to keep everything running smoothly.