At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a vibrant school environment.
- Company: Join the innovative team at Huddersfield Grammar School, a leading independent school.
- Benefits: Competitive salary up to £35,000, supportive work culture, and career development opportunities.
- Other info: Dynamic role with a focus on teamwork and professional growth in a beautiful setting.
- Why this job: Make a real difference in education by enhancing IT services for students and staff.
- Qualifications: Experience in 2nd/3rd line IT support and strong knowledge of Microsoft and cloud technologies.
The predicted salary is between 35000 - 35000 £ per year.
Location: Huddersfield Grammar School - Yorkshire
Contract: Full Time / Permanent
Hours: 37.5 per Week
Salary: Up to £35,000 per Annum
Start Date: August 2026
About the School - Huddersfield Grammar
We are a highly successful independent school in Yorkshire, providing a future-facing curriculum for the next generation of leaders. Our academic results are exceptional, with a focus on pupil wellbeing and character development at the heart of all we do.
The school now has an exciting opportunity for an experienced 2nd Line IT Service Desk Site Engineer to join our fantastic team.
About the role
The post holder will provide 2nd line support services as part of a wider team of experienced engineers to assist with the school's progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems and primarily based at one site in the Huddersfield area, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology.
What you will be doing
Key Responsibilities
- Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user.
- To be the first point of escalation for the 1st and 2nd line support engineers.
- Acting as the first point of contact for specific sites and managing site relationships.
- Work closely with the IT Service Desk Manager, to define and improve processes and Service Improvement Plans.
- Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager.
- Liaise with 3rd Line and the Infrastructure team on infrastructure problems defining and agreeing remediation and/or improvement plans.
- Liaise with the Software and Applications team on application problems, contributing to remediation and/or improvement plans.
- Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures.
- Manage and remediate Cyber and Infrastructure P1 incidents.
- Configure and maintain user permissions on Sharepoint or file servers.
- Contribute to building the knowledge base, sharing knowledge across the service desk and wider IT team.
- Install applications.
What you'll bring
Qualifications, Skills and Experience
- Experience providing 2nd/3rd line IT support in a service desk, MSP or similar environment.
- Strong knowledge of Windows server environments, Microsoft 365, Azure, Active Directory and Google Workspace.
- Experience supporting cloud-based services, user account management and endpoint management tools such as Microsoft Intune and/or Jamf.
- Good understanding of networking technologies, including LAN/WAN, Cisco Meraki and network security.
- Proven ability to troubleshoot hardware, software and application issues across a range of devices.
- Knowledge of IT security, compliance and ITIL best practices.
- Strong diagnostic, problem-solving and customer service skills.
- Experience creating technical documentation and knowledge base articles.
- Ability to manage multiple priorities, work independently and build effective stakeholder relationships.
- Excellent communication, organisational and teamwork skills.
- Understanding of virtualisation technologies.
- Experience with VoIP/telephony solutions.
- Professional IT qualification or relevant degree.
- Experience with network management and monitoring tools.
How to Apply
Submit an application on our website before the closing date. Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
Blenheim Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.
