At a Glance
- Tasks: Support families through the admissions process and create memorable experiences.
- Company: Akeley Wood School, a vibrant community near Buckingham.
- Benefits: Competitive salary, 25 days holiday, and a supportive team environment.
- Other info: Join a high-performing team dedicated to exceptional experiences.
- Why this job: Make a real impact on families' first impressions and future journeys.
- Qualifications: Strong communication skills and experience in customer-facing roles.
The predicted salary is between 29343 - 29343 £ per year.
Be the First Welcome. Shape Every Family's First Impression.
Location: Akeley Wood School, Akeley, Buckingham
Salary: £29,343 per annum
Hours: 40 hours per week | Monday to Friday | 8am - 5pm
Contract: Permanent, 52 weeks
Holiday Entitlement: 25 days + bank holidays
About the School
Akeley Wood School is a warm, vibrant and welcoming community set across three beautiful rural campuses near Buckingham. We are proud of our strong relationships, inclusive ethos and commitment to delivering exceptional experiences for every pupil and family who walks through our doors.
We are seeking an organised, personable and proactive Admissions Assistant to join our busy Marketing & Admissions team. This is a key front‑facing role, supporting families from first enquiry through to joining the school, and ensuring every parent receives a professional, personalised and memorable experience.
The Role
- Manage enquiries efficiently and professionally, ensuring every family receives timely, accurate information.
- Build rapport with prospective parents and pupils, tailoring tours and conversations to their needs and interests.
- Coordinate 1:1 and group tours, supporting families throughout their visit and post‑tour follow‑up.
- Maintain accurate data and records across admissions systems.
- Support the organisation of recruitment, assessment and taster events.
- Ensure all required documentation is collected and processed in line with school and regulatory requirements.
- Provide excellent customer service at every stage of the admissions journey.
About You
- Excellent written and verbal communication skills.
- A warm, confident and professional manner.
- Strong organisational skills and meticulous attention to detail.
- The ability to manage competing priorities in a fast‑paced environment.
- Confident use of IT systems and Microsoft Office.
- Experience in a customer‑facing, data‑driven or sales‑oriented role.
- Experience working in a school environment or with admissions systems (e.g., MS Dynamics, iSAMs) would be an advantage.
Why Join Akeley Wood School?
You will be part of a supportive, high‑performing team who take pride in delivering exceptional experiences for families. This is a rewarding role where your work directly shapes the first impressions and future journeys of our pupils.
Safeguarding Commitment
We are committed to safeguarding and promoting the welfare of children and young people. All staff are expected to follow safeguarding policies and engage in relevant training. Any safeguarding concerns must be reported in line with school procedures. This post is subject to an enhanced DBS check.
Why Join Us?
At Blenheim Schools, you will make a real difference every day, positively impacting the lives of pupils and vulnerable young people. We are committed to safeguarding and promoting the welfare of all children and young people.
All applicants will be subject to social media checks and successful candidates to an enhanced DBS. We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Blenheim Schools are committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed throughout, we do not accept liability for any loss of earnings or other costs incurred as a result of delays or compliance processes.
Software Assistant in Buckingham employer: Blenheim Schools
Blenheim Schools is an exceptional employer, offering a supportive work culture that prioritises professional development and employee well-being. With a focus on educational excellence and compliance, the role of Strategic School Bursar & Operations Leader provides unique opportunities for growth in leadership and financial management within a vibrant school community dedicated to fostering a positive learning environment.
StudySmarter Expert Advice🤫
We think this is how you could land Software Assistant in Buckingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blenheim Schools. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blenheim Schools before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Software Assistant in Buckingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blenheim Schools:Your cover letter is your chance to shine! Tell us why you want to work at Blenheim Schools specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blenheim Schools!
How to prepare for a job interview at Blenheim Schools
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
