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- Tasks: Manage ticketing systems and enhance guest-facing processes for a top venue.
- Company: Join Blenheim Palace, a place where people thrive and make a difference.
- Benefits: Enjoy staff discounts, competitive pension, and wellness perks like free fruit and breakfast.
- Why this job: Be part of a dynamic team that values your voice and supports your growth.
- Qualifications: Experience in ticketing systems and strong people management skills are essential.
- Other info: Flexible recruitment process with support for all candidates.
The predicted salary is between 28800 - 43200 £ per year.
The Ticketing Duty Manager is responsible for the effective management, performance, and continuous improvement of the organisation's ticketing systems and associated guest-facing processes. The role provides clear operational ownership of ticketing following the implementation of a new system and ensures that ticketing services support both day-to-day operations and wider commercial objectives.
The role acts as a key interface between Operations, IT, and Partnerships, to ensure ticketing systems and processes align with operational delivery, commercial priorities, and partnership requirements. The role also works closely with the customer service and group bookings team to ensure all SLAs and KPIs are met.
Whilst we welcome transferable skills and are not looking for the perfect match, experience managing ticketing systems or similar customer-facing operational systems is essential, as well as the ability to oversee team performance and maintain efficient, customer-focused processes.
What we are looking for:
- Experience managing ticketing systems or similar customer-facing operational systems
- Proven people management experience within a customer service or operational environment
- Strong organisational and problem-solving skills
- Ability to work effectively across multiple departments and stakeholders
- Excellent communication skills, both written and verbal
Desirable:
- Experience implementing or managing a new ticketing system
- Knowledge of group bookings, partnerships, or commercial ticketing arrangements
- Experience working closely with IT teams on system support and development
Location: Blenheim Palace
Contract Type: Permanent
About Us
At Blenheim and Pye, we believe our people are at the heart of everything we do, and we are committed to helping every individual thrive. Our Promise is simple: to support you to Grow, Give, and Belong.
We help you Grow by nurturing your talents, championing your wellbeing, and creating opportunities for you to develop. We encourage you to Give by contributing to meaningful work, supporting the wider community, and collaborating with others to achieve our shared goals. And we want you to truly Belong by being part of something special, knowing that you matter, your voice is heard, and you are an important part of our journey. Together, this is what makes Blenheim and Pye a place where people can flourish and make a real difference.
How We Hire
Our recruitment process is designed to be accessible, supportive, and transparent. Here is what you can expect:
- Submit your application
- Application review, Shortlisting and Interview invites sent to shortlisted candidates
- Interview (we can share questions in advance if helpful)
- Role-related task (this will be role dependant and can be adjusted or removed to suit your needs)
- Feedback provided at every stage
Accessibility and Adjustments
We are committed to making our process accessible for all candidates. If you require any adjustments at any stage, please contact our People Team at peopleteam@blenhiempalace.com. We are happy to support you.
What's in it for you
- Staff Discounts: 20% on Blenheim retail, 50% on Blenheim Café food outlets, 30% at The Orangery
- Salary Sacrifice Schemes for Bicycles and Electric Vehicles
- Access to our Benefits Platform with a range of additional benefits including: Instant discounts, Discount on Days Out, Day Passes for Family and Friends, Monthly Adventure Play Visit, Shopping Cards, Weekly Shop Discounts, Gym Scheme and Much More!
- Competitive Pension
- Complimentary Event Tickets
- Annual Pass for yourself and a family member
- Staff Events
- Holiday Purchase Scheme
- Paid Volunteer Day
- Free Fruit Wednesday
- Free breakfast on Friday
- Monthly Sharing a Sense of Belonging Events
- Free Eye Test and a contribution for Glasses
- Long Service Award
- Onsite Parking
- Free Blenheim Christmas Tree
Benefits vary from contract type; these will be confirmed to you in our welcome letter.
Ticketing Duty Manager in Woodstock employer: Blenheim Palace
Contact Detail:
Blenheim Palace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Duty Manager in Woodstock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its ticketing systems. Show them you’re not just another candidate; demonstrate your knowledge about their operations and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being able to articulate your thoughts clearly is key. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Ticketing Duty Manager in Woodstock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ticketing systems and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your People Skills: Since this role involves managing teams, it’s crucial to demonstrate your people management experience. Share examples of how you've led teams or improved processes in previous roles. We love seeing how you can motivate and support others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blenheim Palace
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems, especially if you've managed one before. Be ready to discuss specific challenges you've faced and how you improved processes. This shows you're not just familiar with the systems but also proactive in enhancing them.
✨Showcase Your People Skills
As a Ticketing Duty Manager, you'll be overseeing team performance. Prepare examples of how you've successfully managed teams in the past, particularly in customer service settings. Highlight your communication style and how you motivate others to meet SLAs and KPIs.
✨Cross-Department Collaboration
This role requires working closely with various departments. Think of instances where you've collaborated with IT or other teams to achieve a common goal. Being able to articulate these experiences will demonstrate your ability to bridge gaps between operations and technology.
✨Prepare for Role-Related Tasks
Since the interview may include a role-related task, practice potential scenarios you might face as a Ticketing Duty Manager. This could involve problem-solving a ticketing issue or outlining how you'd implement a new system. Being prepared will help you stand out as a candidate who can think on their feet.