The operational delivery and service of an excellent café experiences at Blenheim Palace. With clear focus on standards, presentation, and customer service.
What we are looking for:
We are looking for someone who can bring the right skills and mindset to the role. You might not meet all the criteria, and that’s okay, transferable skills and experience are highly valued.
- Leadership Skills: Ability to motivate, lead, and develop a team of staff.
- Experience: You should have experience in café operations with high revenues.
- Customer Care: Develop and implement outstanding customer care standards and procedures
- Training Orientation: Self-motivated, analytical, objective, innovative, and assertive.
- Regulatory Knowledge: Knowledge of current Health, Safety, and Licensing Legislation, Food safety, and health and safety Regulations.
- Integrity and ability to manage a team
- Impactful – Lead by example
- Analytical – consider margins, and manage waste within your unit
- Planning and organising – plan your rota in accordance with your unit, consider all factors. i.e weather, events etc.
- Financial and commercial development of a business or department
- Flair for visual merchandising and product presentation
- Formal hospitality qualifications eg NVQ level 3 or equivalent
- Excellent interpersonal skills, tact and diplomacy
- Tenacity though and still being a Good Team Player
Benefits:
- Staff Discounts
- 20% on Blenheim retail
- 50% on Blenheim Café food outlets
- 30% at The Orangery
- Salary Sacrifice Schemes for Bicycles and Electric Vehicles
- Access to our Benefits Platform with a range of additional benefits including:
- Instant discounts
- Discount on Days Out
- Day Passes for Family and Friends
- Monthly Adventure Play Visit
- Shopping Cards
- Weekly Shop Discounts
- Gym Scheme and Much More!
- Complimentary Event Tickets
- Annual Pass for yourself and a family member
- Staff Events
- Holiday Purchase Scheme
- Free Fruit Wednesday
- Free breakfast on Friday
- Monthly Sharing a Sense of Belonging Events
- Free Eye Test and a contribution for Glasses
- Long Service Award
- Onsite Parking
- Free Blenheim Christmas Tree
Benefits vary from contract type; these will be confirmed to you in our welcome letter.
