At a Glance
- Tasks: Drive client onboarding, manage implementations, and troubleshoot using your growing technical skills.
- Company: Fospha, a leading measurement solution provider for online retail.
- Benefits: £34k salary, flexible benefits, 25 days leave, and opportunities to travel.
- Other info: Engage with senior leaders and gain hands-on experience in a dynamic environment.
- Why this job: Join a fast-growing team and work with top brands while developing your career.
- Qualifications: STEM or Economics graduate, strong communication skills, and interest in SQL.
The predicted salary is between 34000 - 37400 £ per year.
Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. Trusted by leading brands across three continents, including Gymshark, Huel and Oh Polly, Fospha manages $4 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin – and we're now looking for Talent to join us across our Customer Success Teams.
The Role
- Driving onboarding speed and quality — you'll be the person making sure clients get value fast, and get it right.
- Managing post-go-live implementation requests for our enterprise and growth clients, configuring changes to their live systems.
- Querying our database - learning SQL to query Client’s data and solve problems (no previous experience required!).
- Getting hands-on with the product — assessing, configuring, and troubleshooting client account setups using your growing technical knowledge.
- Spotting risk early — flagging anything that could threaten adoption or renewal before it becomes a problem.
- Building real relationships — you'll be on client calls regularly, and confident, clear communication will become second nature.
- Working cross-functionally — partnering with Account Management, Partnerships, Marketing Science and Product and your wider team to keep everyone aligned on onboarding progress.
- Using AI to work smarter — we actively want you experimenting with our Gen AI tools to find better, faster ways of working.
In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency.
The Centre of Excellence
The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles:
- Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career.
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate.
- Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships.
- Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business — many daily.
- Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management.
- Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output.
- Career Development: High performers have clear opportunities to quickly advance their careers at Fospha — whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests.
- Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes.
What we're looking for
- Curious and proactive — you ask "why" and go find the answer.
- A STEM or Economics graduate (or equivalent analytical background).
- Motivated by solving problems methodically, not just ticking boxes.
- A confident communicator, both written and verbal.
- Interest in learning SQL.
- Someone who builds trust easily, with clients and colleagues alike.
- Comfortable in the detail — Excel-proficient and not afraid of data.
- Organised enough to juggle multiple client priorities without dropping the ball.
- Genuinely excited about where AI and emerging tech are taking this industry.
What we can offer you
- Salary: £34k + discretionary 10% bonus.
- A £1,000/year flexible benefits allowance to put towards private medical insurance, dental cover, a health cash plan, gym membership, extra holiday, or a pension top-up — whatever suits you.
- Access to Wellhub, giving you one membership across gyms, boutique studios, and wellbeing apps.
- 25 days' annual leave plus 8 UK bank holidays, an extra day off for your birthday, and more holiday the longer you stay (26 days after 3 years, 27 after 6).
- Regular socials, free weekly snacks, and Lunch & Learn events at our Scale Space office, plus access to the wider Blenheim Chalcot community.
- Opportunities to travel — including to our India and North America offices.
- Life assurance worth 4x your annual salary.
Our Values and Principles
You will be able to demonstrate examples of our core principles:
- Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard.
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact.
- Grow: We are proactive, curious and unafraid of failure.
- Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems.
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing recruitment@blenheimchalcot.com – but please note that this means we will no longer consider you for the role you have applied for.
Graduate Technical Account Management employer: Blenheim Chalcot
Fospha is an exceptional employer that prioritises the growth and development of its employees, offering a structured training programme tailored for the Customer Success Graduate role. Located in a dynamic environment, you will benefit from direct exposure to senior leadership and the chance to cultivate meaningful client relationships, all while being part of a collaborative and supportive work culture that encourages advancement within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Account Management
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blenheim Chalcot. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blenheim Chalcot before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Technical Account Management
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blenheim Chalcot:Your cover letter is your chance to shine! Tell us why you want to work at Blenheim Chalcot specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blenheim Chalcot!
How to prepare for a job interview at Blenheim Chalcot
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
