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- Tasks: Join our Customer Success team and make an impact while learning about marketing and analytics.
- Company: Fospha, a fast-growing tech company revolutionising online retail measurement.
- Benefits: Competitive salary, flexible benefits, 25 days holiday, and free snacks!
- Why this job: Gain real responsibility and work with top brands while developing valuable skills.
- Qualifications: Recent graduates or soon-to-be graduates with a passion for customer success.
- Other info: Dynamic training programme with opportunities for growth across the organisation.
The predicted salary is between 24000 - 36000 £ per year.
Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology? Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills? Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow? If so, we’d love to hear from you!
One of our Portfolio Companies, Fospha, are going through an exciting period of growth and are launching their Customer Success Graduate Programme!
About Fospha
Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we’ve been pioneering privacy-safe, full-funnel marketing measurement, empowering all teams to make smarter decisions. Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability—combining full-funnel measurement, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. Trusted by over 200 leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $2.5 billion in annual ad spend.
The Graduate Opportunity in our Centre of Excellence
The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles:
- Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts, able to make an individual impact early in your career.
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate.
- Become a Client Facing Expert: You will be working directly with clients, often meeting them in person and developing your ability to create strong interpersonal relationships.
- Cross-Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business—many on a daily basis.
Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research.
What we can offer you:
- Salary: 30k base + a competitive commission scheme.
- Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.
- Be exposed to the right mix of challenges and learning and development opportunities.
- Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc.
- 25 days of paid holiday + your birthday off! One day extra after 3 years!
- Free snacks in the office!
- Quarterly team socials.
The Process:
- 48hr take home data task.
- 20-minute screening call with a member of the Talent Team.
- In-Person Assessment Centre at our office White City, London.
- 2x final interviews in person with SLT in Fospha.
Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!
Please note, we are experiencing a high volume of applications so please bear with us and we will ensure to get back to every application! For any questions, please reach out to us at careers@fospha.com. We look forward to receiving your application!
Graduate Programme - Customer Success at Fospha employer: Blenheim Chalcot
Contact Detail:
Blenheim Chalcot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Programme - Customer Success at Fospha
✨Tip Number 1
Get to know Fospha inside out! Research their products, values, and recent news. This will not only help you in interviews but also show that you're genuinely interested in the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, attend industry events, or join relevant online communities. Building relationships can give you insider info and even referrals!
✨Tip Number 3
Prepare for your interviews by practising common questions and scenarios related to Customer Success. Think about how you can demonstrate your problem-solving skills and customer-centric mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Fospha.
We think you need these skills to ace Graduate Programme - Customer Success at Fospha
Some tips for your application 🫡
Do Your Research: Before you start writing your application, take some time to really understand Fospha and what they do. This will help you tailor your application and show us why you're the perfect fit for the role!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your experiences and what makes you unique—this is your chance to stand out!
Show Your Impact: When answering questions about your achievements or problem-solving skills, focus on the impact you made. We love to see how you've contributed to past projects or situations, so highlight those successes!
Follow the Application Process: Make sure to follow the application steps outlined in the job description. Applying through our website is the best way to ensure your application gets seen by the right people. Good luck!
How to prepare for a job interview at Blenheim Chalcot
✨Know Your Stuff About Fospha
Before the interview, dive deep into Fospha's mission and values. Understand their measurement solutions and how they empower businesses. This will not only show your enthusiasm but also help you articulate why you're a great fit for their Customer Success Graduate Programme.
✨Showcase Your Interpersonal Skills
Since this role involves working directly with clients, be ready to demonstrate your ability to build relationships. Share examples from your past experiences where you've successfully engaged with others, whether in a team project or customer service scenario.
✨Prepare for Real-World Scenarios
Expect to tackle practical tasks during the assessment centre. Brush up on your problem-solving skills and think about how you would handle common customer success challenges. Being able to think on your feet will impress the interviewers.
✨Ask Thoughtful Questions
At the end of your interview, have a few insightful questions ready. Inquire about the training programme or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
