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- Tasks: Join us as a Technical Support Engineer, solving IT issues and supporting our dynamic logistics operations.
- Company: We're an award-winning international 3PL logistics company with a rich history since 1862.
- Benefits: Enjoy a competitive salary, 33 days leave, health initiatives, social events, and exclusive discounts.
- Why this job: Be part of a flexible, inclusive team that values your growth and contributions in tech.
- Qualifications: A degree in IT or relevant experience, plus knowledge of Active Directory, DNS, and Office 365.
- Other info: We celebrate diversity and are committed to employee development and well-being.
The predicted salary is between 28000 - 35000 £ per year.
Who we are: Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award-winning international 3PL logistics company serving many renowned brands across various consumer goods industries. We leverage our experience and knowledge built over many years, passed from team member to team member, and expanded our activities ever since. Despite our growth and substantially larger business size, we have always kept our spirit of an agile entrepreneur, drive to excel, passion for logistics and culture of putting people first since 1862.
We are currently looking for an IT Infra Support to join our Crick. This is a permanent role Monday – Friday (with flexibility around peak periods) with a salary of up to £35,000 depending on experience.
A support engineer handles questions and incidents and can be deployed to solve on-site hardware problems, making the tasks versatile and dynamic. After internal training in our software packages and business processes, you will be co-responsible for handling incidents in our ServiceDesk system. You will share your experience regarding the operation of new technologies and provide the end user with useful tips to use these technologies as efficiently as possible.
- Installing and configuring hardware, including computers, scanners, laser printers, label printers, mobile phones, VoIP telephony, along with supporting time tracking, software installations, network usage, and more.
- Managing access rights and user accounts.
- Monitoring and supporting the Warehouse Management System and configuring the software according to operational needs.
You possess a bachelor's degree in IT or have initial experience in an IT role. You have basic knowledge of Active Directory, DNS, DHCP, and Office 365. You have solid experience with computer hardware and software, peripherals, networks, and telephony. You are a flexible team player with a customer-friendly, service-oriented attitude.
Competitive salary · 33 days annual leave, inclusive of Bank Holidays · Competitive pension scheme · Health and Well-being initiatives · Social Events · Exclusive Client Discounts · On site parking
We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.
Technical Support Engineer / ICT Engineer (Permanent) employer: Bleckmann
Contact Detail:
Bleckmann Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / ICT Engineer (Permanent)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, DNS, DHCP, and Office 365. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to tackle the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the company. As a Technical Support Engineer, a service-oriented attitude is crucial, so be prepared to discuss how you've successfully handled customer queries or technical issues in the past.
✨Tip Number 3
Research the company’s culture and values, especially their commitment to inclusivity and employee development. This knowledge can help you align your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your experience with hardware installation and configuration, as well as your ability to manage user accounts and access rights. Being able to provide specific examples of your hands-on experience will set you apart from other candidates.
We think you need these skills to ace Technical Support Engineer / ICT Engineer (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software. Emphasise any knowledge of Active Directory, DNS, DHCP, and Office 365, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for logistics and technology. Mention specific experiences where you've successfully handled IT incidents or supported users, demonstrating your customer-friendly attitude.
Showcase Your Skills: In your application, clearly outline your technical skills, especially those related to computer hardware, networks, and telephony. Provide examples of how you've used these skills in previous roles.
Highlight Teamwork and Flexibility: Since the role requires being a flexible team player, include examples of how you've worked collaboratively in past positions. Mention any experiences where you adapted to changing circumstances or peak periods.
How to prepare for a job interview at Bleckmann
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Active Directory, DNS, DHCP, and Office 365. Be prepared to discuss how you've used these technologies in past roles or projects.
✨Show Your Problem-Solving Skills
As a Technical Support Engineer, you'll need to demonstrate your ability to handle incidents and solve hardware problems. Think of examples from your experience where you successfully resolved technical issues.
✨Emphasise Your Customer Service Attitude
This role requires a customer-friendly, service-oriented approach. Be ready to share instances where you've gone above and beyond to help users or clients with their technical needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's logistics processes and how IT supports them. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
