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- Tasks: Support customers via email and live chat, ensuring smooth operations and positive outcomes.
- Company: Join Bleckmann, a leader in supply chain management for fashion brands.
- Benefits: Enjoy 33 days annual leave, life insurance, and exclusive discounts.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and excellent written communication skills required.
- Other info: Diverse workplace with opportunities for international travel and social events.
The predicted salary is between 23000 - 31000 £ per year.
Join Bleckmann, a market leader in supply chain management for fashion and lifestyle brands, to support our customers as the first point of contact via email and live chat. This is a permanent, full‑time daytime role (Monday‑Friday) with flexibility during peak periods. Annual salary: £27,583.49.
Responsibilities
- Team with Senior Customer Service Representative to ensure smooth operations.
- Respond to customers via email and live chat—fast, friendly, and on‑brand.
- Assist with orders, returns, and exchanges.
- Handle complaints with empathy, turning issues into positive outcomes.
- Provide accurate and timely updates to customers.
- Stay informed about new drops, promotions, and policy changes to keep customers ahead.
Qualifications
- Previous customer service experience (preferred in e‑commerce or fashion).
- Excellent written communication skills and confidence.
- Familiarity with e‑commerce platforms and CRM tools such as Shopify and Gorgias.
- Flexibility to adapt to changing schedules.
- Willingness to travel internationally for events or team meet‑ups.
Benefits
- 33 days annual leave, inclusive of bank holidays.
- Life insurance.
- Retail and other discounts via benefits platform.
- Health and wellbeing initiatives (EAP, occupational health, wellbeing hub).
- Social events.
- Exclusive client discounts.
We celebrate a diverse and inclusive workplace, with accreditations such as Healthy Workplaces Leicestershire and Disability Confident. If you wish to learn more about the role or discuss accommodations within the recruitment and selection process, please contact Greta.Smirnovaite@bleckmann.com.
Customer Service Representative in Lutterworth employer: Bleckmann
Contact Detail:
Bleckmann Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lutterworth
✨Tip Number 1
Get to know the company inside out! Research Bleckmann's values, recent news, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customers via email and live chat, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a complaint into a positive outcome. This will demonstrate your ability to handle challenges with empathy and efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Bleckmann team. Let’s get you that job!
We think you need these skills to ace Customer Service Representative in Lutterworth
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about connecting with customers, make sure your written application highlights your excellent communication skills. Use clear and friendly language to demonstrate how you can engage with customers effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Representative role. Mention your experience in e-commerce or fashion to really catch our eye.
Be Personable and Empathetic: We love candidates who can show empathy and a positive attitude. In your application, share examples of how you've turned customer complaints into positive outcomes. This will show us that you’re the right fit for our team!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Bleckmann
✨Know Your Stuff
Before the interview, make sure you’re familiar with Bleckmann’s services and values. Research their approach to customer service, especially in e-commerce and fashion. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face, like handling complaints or assisting with returns. Think about how you would respond empathetically and positively. This will prepare you for situational questions and demonstrate your problem-solving skills.
✨Show Off Your Communication Skills
Since excellent written communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to write out answers to potential questions and read them aloud to ensure you sound friendly and professional.
✨Be Ready to Adapt
Flexibility is important in this role, so be prepared to discuss how you handle changing schedules or unexpected situations. Share examples from your past experiences where you successfully adapted to new challenges, showing that you can thrive in a dynamic environment.