At a Glance
- Tasks: Lead transport service delivery, ensuring customer satisfaction and operational excellence.
- Company: Bleckmann, a leader in supply chain management for fashion and lifestyle brands.
- Benefits: 33 days leave, enhanced pension, private medical insurance, and lifestyle discounts.
- Other info: Inclusive workplace with strong focus on employee development and well-being.
- Why this job: Join a dynamic team and make a real impact in logistics and transport management.
- Qualifications: Degree in Logistics or related field; experience in transport and service delivery required.
The predicted salary is between 85000 - 95000 £ per year.
About the Company
Bleckmann is a market leader in supply chain management for fashion and lifestyle brands, delivering service from logistics to IT across Europe, the US, and Asia.
About the Role
This is a permanent, full-time, daytime role working Monday to Friday, offering a salary between £85,000.00 - £95,000.00 per annum, plus a car allowance, and following a hybrid working model.
Responsibilities
- Responsible for leading transport‑related service delivery activities, ensuring exceptional customer satisfaction, operational performance, and continuous improvement across customer accounts and transport operations.
- Lead, develop and manage the Service Delivery team, including workforce planning, performance management, coaching, capability development and day‑to‑day operational guidance to ensure service continuity and delivery performance.
- Act as the primary customer‑facing owner for transport‑related service delivery activities, maintaining strong customer relationships, managing escalations and ensuring issues are resolved in a timely and effective manner.
- Oversee customer onboarding activities and the implementation of new transport products and service changes, coordinating the required activities across operational, transport and support functions.
- Coordinate transport‑related customer projects and service improvement initiatives, ensuring alignment between customers, local operations, carrier management, transport teams and other internal stakeholders.
- Monitor service performance through operational KPIs, service metrics, customer reviews and reporting activities, identifying improvement opportunities and ensuring agreed service levels are achieved.
- Support transport performance, cost management and profitability initiatives by analysing operational performance, identifying improvement opportunities and contributing to transport‑related business reviews and planning activities together with site and transport management.
- Contribute to the development and deployment of transport solutions by supporting carrier selection activities, customer transport requirements, local transport initiatives and new service offerings in cooperation with central transport, operations and solutions teams.
- Build and maintain effective working relationships with customers, carriers and internal stakeholders across Operations, Transport, Customs, Control Tower, Sales, Pricing, IT and Finance to support consistent service delivery and customer satisfaction.
- Drive continuous improvement initiatives to enhance service quality, operational efficiency and customer experience.
Qualifications
- Bachelor's degree or equivalent experience in Logistics, Supply Chain, Transport Management or a related field.
- Relevant experience within transport, logistics, customer service or service delivery management in a multi‑stakeholder operational environment.
- Demonstrated experience managing, coaching and developing operational or professional teams.
- Strong understanding of transport processes, customer onboarding, carrier interactions and service performance management.
- Experience working with service reviews, operational KPIs, customer reporting and continuous improvement initiatives.
- Ability to coordinate activities across multiple functions and balance customer, operational and commercial requirements.
- Strong communication, stakeholder management and escalation management capabilities.
- Analytical mindset with the ability to identify operational performance trends and improvement opportunities.
- Experience working with transport management systems, reporting tools and operational performance data is preferred.
- Customer‑focused approach with a strong commitment to service excellence.
- Commercial awareness and a continuous improvement mindset.
- Strong organisational skills with the ability to manage multiple priorities in a fast‑paced environment.
- Ability to build effective relationships and influence stakeholders at all levels, both internally and externally.
Benefits
- 33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' service.
- Enhanced pension contributions.
- Life assurance.
- Medicash healthcare plan.
- Private Medical Insurance.
- Retail and lifestyle discounts through our Benefits Platform.
- Health and wellbeing support, including an Employee Assistance Programme (EAP), Occupational Health and Wellbeing Hub.
- Social events throughout the year.
- Exclusive client discounts.
- Equal Opportunity Statement
Bleckmann is proud to be an inclusive and diverse organisation that is committed to employee development and recognizing the successes of our teams.
We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident – a Commitment as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.
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Contact Details:
Bleckmann Solutions UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager Service Delivery & Transport in Crick
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Bleckmann Solutions UK Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Bleckmann Solutions UK Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Bleckmann Solutions UK Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Manager Service Delivery & Transport in Crick
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Bleckmann Solutions UK Ltd:This is your chance to really connect with the team at Bleckmann Solutions UK Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Bleckmann Solutions UK Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Bleckmann Solutions UK Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Bleckmann Solutions UK Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Bleckmann Solutions UK Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
