Cluster Manager in Bury St Edmunds

Ready to Join the Backstage Crew? At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

This is a permanent, full-time, daytime position working Monday to Friday, offering a salary ranging from £95,000.00 to £105,000.00 per annum, dependent on skills and experience, plus a car allowance and a bonus.

Tasks and responsibilities:

• Responsible for acting as the senior operational and commercial owner for a key client account at cluster level, providing end-to-end leadership, governance and assurance across multiple distribution centres.
• Accountable for translating strategic objectives into consistent operational delivery, ensuring performance control, effective risk management and strong client confidence across the network.
• Acting as the primary interface between Site Managers, the Cluster Director and senior stakeholders, providing a clear, data-driven view of account performance while driving alignment across sites and ensuring consistent execution of the operating model.

Account Ownership & Governance

• Own overall operational performance, stability, and delivery across the cluster.
• Ensure consistent execution of operating models, standards, and commitments across all sites.
• Provide clear, data-driven insight into performance, risks, and recovery actions.

Stakeholder Management

• Act as the key escalation and leadership interface for senior stakeholders.
• Build strong relationships through transparency, control, and delivery.
• Provide regular updates on performance, risks, and opportunities.

Operational Performance

• Drive performance across safety, service, productivity, cost, quality, and inventory.
• Challenge site performance and ensure effective recovery plans are in place.
• Align capacity, labour, systems, and infrastructure with business needs.

Risk & Assurance

• Identify and manage operational and commercial risks proactively.
• Ensure issues are resolved at root cause, not just locally.
• Provide assurance on operational stability and control.

Leadership

• Lead, coach, and develop Site Managers.
• Drive consistency, accountability, and collaboration across sites.
• Build capability and succession within the leadership team.

Strategy & Change

• Translate strategy into clear, executable plans.
• Lead transformation and continuous improvement initiatives.
• Ensure change is delivered consistently and sustainably.

Health & Safety & Compliance

• Promote a strong Health & Safety culture across the cluster.
• Ensure full compliance with legal and internal standards.
• Monitor and manage safety performance and risks.

Profile:

• Senior operational and commercial leader responsible for multi-site performance and delivery.
• Accountable for driving consistency, governance, and operational excellence across the cluster.
• Trusted stakeholder partner, operating as key interface between sites, leadership, and clients.
• Strong focus on performance management across safety, service, cost, quality, and productivity.
• Experienced in identifying risks and implementing proactive, structured solutions.
• Proven ability to lead, coach, and develop high-performing site leadership teams.
• Skilled in translating strategy into clear, actionable operational plans.
• Driven by continuous improvement, transformation, and operational optimisation.
• Strong advocate of Health & Safety, compliance, and best practice standards.
• Data-driven, commercially aware, and results-focused.

What do we offer?

Our Backstage Crew is at the heart of everything we do, driving success for our clients, our brands and each other. That's why we offer a range of benefits including:

• 33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' service.
• Enhanced pension contributions.
• Life assurance.
• Medicash healthcare plan.
• Retail and lifestyle discounts through our Benefits Platform.
• Health and wellbeing support, including an Employee Assistance Programme (EAP), Occupational Health and Wellbeing Hub.
• Social events throughout the year.
• Exclusive client discounts.
• Private Medical Insurance.

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.

If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Greta.Smirnovaite@bleckmann.com.

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).