About the role
We are looking for a 1st Line Team Lead to run the Tier 1 function of our service desk, supporting a major care sector group with a large multi-site estate across England and Scotland alongside our wider client base.
This is a working lead role: you will spend part of your time on the tools alongside the team and part running the desk - managing the queue, coaching the engineers, owning ticket quality and making sure nothing slips. The service desk sits at the heart of a newly signed managed service contract that is growing quickly, with a substantial site onboarding programme underway, and the Tier 1 team will grow with it. You will shape how that team works.
You will report to the Service Desk Manager function and work closely with 2nd/3rd line and the dedicated
1st Line Team Lead - IT Service Desk (Care Sector MSP) in West Byfleet employer: Bleckfield
As an Infrastructure and Security Lead at our company, you will be part of a dynamic team dedicated to enhancing the security and infrastructure of a major care sector group. Our office in Leatherhead/Woking offers a collaborative work culture with opportunities for hybrid working, ensuring a healthy work-life balance. We prioritise employee growth through continuous training and development, making this an excellent employer for those seeking meaningful and rewarding careers in IT.
