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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for clients daily.
- Company: Join Bleckfield Limited, a growing Microsoft Solutions Partner in healthcare IT.
- Benefits: Earn £26,000 - £30,000 with no weekend work and great training perks.
- Other info: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Kickstart your IT career with hands-on experience and mentorship from experts.
- Qualifications: 6-12 months of IT helpdesk experience or a strong passion for tech.
The predicted salary is between 26000 - 30000 £ per year.
Bleckfield Limited is a growing Microsoft Solutions Partner specialising in IT support and managed services for care homes and healthcare organisations across the UK. We're a close-knit team of IT professionals passionate about delivering high-quality technical support to organisations that make a real difference in people's lives.
Join our technical team as a 1st Line IT Support Helpdesk Analyst and build your IT career with a company that invests in your development. You'll be the first point of contact for IT support queries from our clients, working with modern Microsoft cloud technologies.
Why Join Bleckfield?
- Microsoft Certification Funding - Up to 4 exams per year plus full online training access
- Modern Technology Stack - Azure, Microsoft 365, SharePoint, OneDrive
- Supportive Team - Experienced 2nd and 3rd line technicians to learn from
- Work-Life Balance - No weekends or bank holidays.
What You'll Do
Daily Responsibilities:
- Be the first point of contact for IT support via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues remotely
- Handle user account management (password resets, Microsoft 365 provisioning)
- Document all issues and solutions thoroughly in our ticketing system
- Escalate complex problems to 2nd line with detailed handover notes
- Provide excellent customer service to users with varying technical knowledge
Essential Skills
Technical Knowledge:
- Windows 10/11 administration and troubleshooting
- Microsoft 365 tenant administration (Exchange Online, SharePoint, OneDrive)
- Office Applications (Word, Excel, Outlook)
- Command line troubleshooting
- Remote support tools experience
Core Competencies:
- Excellent problem-solving and logical thinking
- Outstanding verbal and written communication
- Strong customer service mindset
- Meticulous attention to detail
- Ability to multitask and adapt to changing priorities in an MSP environment
- Team player with collaborative approach
Experience:
- 6-12 months IT helpdesk/technical support experience OR strong IT foundation with demonstrable passion for learning
Desirable Skills (Not Essential):
- RMM platform experience (NinjaOne or similar)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Hardware troubleshooting
- Healthcare/regulated environment experience
- Microsoft certifications
- PowerShell basics
- PSA/ticketing system experience
What We Offer
Professional Development:
- Up to 4 Microsoft exam vouchers per year
- Full access to online training platforms
- Mentorship from experienced technicians
- Varied technical experience across multiple client environments
Benefits Package:
- £25,000 - £30,000 salary (depending on experience)
- Company pension scheme
- No weekend or bank holiday work
Our Ideal Candidate
You're someone who:
- Genuinely enjoys solving technical problems and helping people
- Stays calm under pressure and multitasks effectively
- Takes pride in excellent customer service
- Is curious about technology and eager to learn
- Communicates clearly with technical and non-technical users
- Pays attention to detail and follows through
- Works well independently and as part of a team
- Wants a long-term IT career with clear progression
1st Line IT Support Helpdesk Analyst in Surrey employer: Bleckfield Ltd
Contact Detail:
Bleckfield Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Helpdesk Analyst in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Bleckfield Limited and understand their services. Be ready to discuss how your skills in Windows 10/11 and Microsoft 365 can help them deliver top-notch support.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past, especially in a helpdesk environment. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line IT Support Helpdesk Analyst in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with Microsoft technologies, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of how you've solved technical problems in the past to grab our attention!
Showcase Your Communication Skills: Since you'll be dealing with users of varying technical knowledge, it's crucial to demonstrate your ability to communicate clearly. Use straightforward language in your application to show us you can explain complex issues simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bleckfield Ltd
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these technologies in past roles or projects. Familiarity with troubleshooting common issues will show that you're prepared for the role.
✨Customer Service is Key
Since you'll be the first point of contact for clients, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved issues for users with varying levels of technical knowledge.
✨Practice Problem-Solving
Expect some scenario-based questions during the interview. Practice explaining your thought process when diagnosing and resolving IT issues. This will demonstrate your logical thinking and problem-solving skills, which are crucial for this role.
✨Show Your Passion for Learning
Bleckfield values candidates who are eager to learn and grow. Be ready to discuss any relevant courses, certifications, or personal projects that showcase your commitment to developing your IT skills. Mentioning your interest in Microsoft certifications can also set you apart.