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For Companies At a Glance
- Tasks: Be the first point of contact for IT support and solve technical issues.
- Company: Join Bleckfield Limited, a growing Microsoft Solutions Partner in healthcare IT.
- Benefits: Enjoy a competitive salary, professional development, and no weekend work.
- Other info: Work in a supportive team with excellent career progression opportunities.
- Why this job: Kickstart your IT career with mentorship and modern technologies.
- Qualifications: 6-12 months of IT helpdesk experience or strong passion for learning.
The predicted salary is between 26000 - 30000 £ per year.
About Us
Bleckfield Limited is a growing Microsoft Solutions Partner specialising in IT support and managed services for care homes and healthcare organisations across the UK. We're a close-knit team of IT professionals passionate about delivering high-quality technical support to organisations that make a real difference in people's lives.
The Opportunity
Join our technical team as a 1st Line IT Support Helpdesk Analyst and build your IT career with a company that invests in your development. You'll be the first point of contact for IT support queries from our clients, working with modern Microsoft cloud technologies.
Why Join Bleckfield?
- Microsoft Certification Funding - Up to 4 exams per year plus full online training access
- Modern Technology Stack - Azure, Microsoft 365, SharePoint, OneDrive
- Supportive Team - Experienced 2nd and 3rd line technicians to learn from
- Work-Life Balance - No weekends or bank holidays.
What You'll Do
Daily Responsibilities:
- Be the first point of contact for IT support via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues remotely
- Handle user account management (password resets, Microsoft 365 provisioning)
- Document all issues and solutions thoroughly in our ticketing system
- Escalate complex problems to 2nd line with detailed handover notes
- Provide excellent customer service to users with varying technical knowledge
Essential Skills
Technical Knowledge:
- Windows 10/11 administration and troubleshooting
- Microsoft 365 tenant administration (Exchange Online, SharePoint, OneDrive)
- Office Applications (Word, Excel, Outlook)
- Command line troubleshooting
- Remote support tools experience
Core Competencies:
- Excellent problem-solving and logical thinking
- Outstanding verbal and written communication
- Strong customer service mindset
- Meticulous attention to detail
- Ability to multitask and adapt to changing priorities in an MSP environment
- Team player with collaborative approach
Experience:
- 6-12 months IT helpdesk/technical support experience OR strong IT foundation with demonstrable passion for learning
Desirable Skills (Not Essential)
- RMM platform experience (NinjaOne or similar)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Hardware troubleshooting
- Healthcare/regulated environment experience
- Microsoft certifications
- PowerShell basics
- PSA/ticketing system experience
What We Offer
Professional Development:
- Up to 4 Microsoft exam vouchers per year
- Full access to online training platforms
- Mentorship from experienced technicians
- Varied technical experience across multiple client environments
Benefits Package:
- £25,000 - £30,000 salary (depending on experience)
- Company pension scheme
- No weekend or bank holiday work
Our Ideal Candidate
You're someone who:
- Genuinely enjoys solving technical problems and helping people
- Stays calm under pressure and multitasks effectively
- Takes pride in excellent customer service
- Is curious about technology and eager to learn
- Communicates clearly with technical and non-technical users
- Pays attention to detail and follows through
- Works well independently and as part of a team
- Wants a long-term IT career with clear progression
1st Line IT Support Helpdesk Analyst in Leatherhead employer: Bleckfield Ltd
Contact Detail:
Bleckfield Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Helpdesk Analyst in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Bleckfield Limited and understand their services. Be ready to discuss how your skills in Windows 10/11 and Microsoft 365 can help them deliver top-notch support.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past, especially in a helpdesk environment. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line IT Support Helpdesk Analyst in Leatherhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with Windows 10/11 and Microsoft 365, as these are key for us at Bleckfield.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT and customer service. Share specific examples of how you've solved technical problems in the past, as this will resonate with our team.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your verbal and written communication skills. Keep your application clear and concise, and don’t forget to proofread!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Bleckfield Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these technologies in the past, as well as any troubleshooting experiences. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to communicate clearly with both technical and non-technical users, as this is crucial for success at Bleckfield.
✨Prepare for Problem-Solving Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific examples where you've diagnosed and resolved IT issues, and be ready to explain your thought process. This will help the interviewers see your logical thinking in action.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be supporting, or the training opportunities available. This shows your genuine interest in the role and helps you determine if Bleckfield is the right fit for you.