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For Companies At a Glance
- Tasks: Be the first point of contact for IT support and solve tech issues.
- Company: Join Bleckfield Limited, a growing Microsoft Solutions Partner.
- Benefits: Enjoy a competitive salary, professional development, and no weekend work.
- Other info: Work in a supportive team with excellent career progression opportunities.
- Why this job: Kickstart your IT career with mentorship and modern technologies.
- Qualifications: 6-12 months of IT helpdesk experience or strong passion for tech.
The predicted salary is between 26000 - 30000 £ per year.
About Us
Bleckfield Limited is a growing Microsoft Solutions Partner specialising in IT support and managed services for care homes and healthcare organisations across the UK. We're a close-knit team of IT professionals passionate about delivering high-quality technical support to organisations that make a real difference in people's lives.
The Opportunity
Join our technical team as a 1st Line IT Support Helpdesk Analyst and build your IT career with a company that invests in your development. You'll be the first point of contact for IT support queries from our clients, working with modern Microsoft cloud technologies.
Why Join Bleckfield?
- Microsoft Certification Funding: Up to 4 exams per year plus full online training access
- Modern Technology Stack: Azure, Microsoft 365, SharePoint, OneDrive
- Supportive Team: Experienced 2nd and 3rd line technicians to learn from
- Work-Life Balance: No weekends or bank holidays.
What You'll Do
Daily Responsibilities:
- Be the first point of contact for IT support via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues remotely
- Handle user account management (password resets, Microsoft 365 provisioning)
- Document all issues and solutions thoroughly in our ticketing system
- Escalate complex problems to 2nd line with detailed handover notes
- Provide excellent customer service to users with varying technical knowledge
Essential Skills
Technical Knowledge:
- Windows 10/11 administration and troubleshooting
- Microsoft 365 tenant administration (Exchange Online, SharePoint, OneDrive)
- Office Applications (Word, Excel, Outlook)
- Command line troubleshooting
- Remote support tools experience
Core Competencies:
- Excellent problem-solving and logical thinking
- Outstanding verbal and written communication
- Strong customer service mindset
- Meticulous attention to detail
- Ability to multitask and adapt to changing priorities in an MSP environment
- Team player with collaborative approach
Experience:
- 6-12 months IT helpdesk/technical support experience OR strong IT foundation with demonstrable passion for learning
Desirable Skills (Not Essential)
- RMM platform experience (NinjaOne or similar)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Hardware troubleshooting
- Healthcare/regulated environment experience
- Microsoft certifications
- PowerShell basics
- PSA/ticketing system experience
What We Offer
Professional Development: Up to 4 Microsoft exam vouchers per year, full access to online training platforms, mentorship from experienced technicians, varied technical experience across multiple client environments.
Benefits Package: £25,000 - £30,000 salary (depending on experience), company pension scheme, no weekend or bank holiday work.
Our Ideal Candidate
You're someone who:
- Genuinely enjoys solving technical problems and helping people
- Stays calm under pressure and multitasks effectively
- Takes pride in excellent customer service
- Is curious about technology and eager to learn
- Communicates clearly with technical and non-technical users
- Pays attention to detail and follows through
- Works well independently and as part of a team
- Wants a long-term IT career with clear progression
1st Line IT Support Helpdesk Analyst in Guildford employer: Bleckfield Ltd
Contact Detail:
Bleckfield Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Helpdesk Analyst in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT support role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising how you'd troubleshoot issues with Windows 10 or Microsoft 365. Show them you’re ready to tackle real problems right from day one!
✨Tip Number 3
Don’t forget to showcase your customer service skills! During interviews, share examples of how you’ve helped users in the past. We want to see that you genuinely enjoy solving problems and helping people.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line IT Support Helpdesk Analyst in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with Windows 10/11 and Microsoft 365, as these are key for us at Bleckfield.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Share specific examples of how you've solved technical problems in the past – we love hearing about your successes!
Show Off Your Communication Skills: Since you'll be the first point of contact for our clients, it's crucial to demonstrate your excellent verbal and written communication skills. Make sure your application is clear, concise, and free of jargon – we want to see how you can communicate with users of varying technical knowledge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Bleckfield Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these technologies in past roles or projects. Familiarity with troubleshooting techniques will show that you're prepared for the hands-on nature of the job.
✨Practice Your Customer Service Skills
Since you'll be the first point of contact for clients, practice explaining technical issues in simple terms. Role-play common scenarios with a friend or family member to ensure you can communicate effectively with users who may not have a technical background.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.
✨Show Your Passion for Learning
Bleckfield values candidates who are eager to learn and grow. Be ready to discuss any relevant courses, certifications, or self-study you've undertaken. Highlight your enthusiasm for technology and your commitment to professional development.