Operations Administrator - £25K to £30K

About the Role - Operations Administrator

Bleach isn’t your average haircare brand. Born out of creativity, bold thinking and disruptive spirit, Bleach London has grown from a rebellious East London salon to an international brand stocked in major retailers including Boots, Superdrug, Walmart, CVS and Amazon. This is your opportunity to join the operations team dedicated to facilitating that growth. Working across several departments you will bring your current experience, problem solving skills and attention to detail to make sure we offer the best possible service to our ever growing customer base.

About Bleach

Bleach London is the brainchild of renowned fashion hairstylist Alex Brownsell, who pioneered the twenty-first-century home hair colour revolution. She turned bleaching and dyeing friends' hair at home into the world’s first salon focused on colouring rather than cutting. Ten years, four locations and a ground-breaking product range later, Bleach London now ships an ever-evolving selection of home bleaches, toners, colour and care products all over the world. All formulas are vegan and cruelty-free and come with expert instructions that allow consumers to bleach and dye like a professional in no time. The company is a leading hair care provider, and is sold in retailers including Boots, Superdrug, The Hut Group, ASOS and Amazon, as well as Walmart, CVS and Kroger in the US.

What You’ll Be Doing

• Processing and monitoring retail orders and assisting with new line form completion
• Monitoring D2C order portals, liaising with warehouses and communicating with customers to provide end to end support for our D2C channels
• Raising sample orders and campaign shipments for all marketing projects
• Raising and maintaining purchase orders, supporting in new product set up and maintaining product master data
• Maintaining tracking and reporting tools to allow wider visibility of the Logistics and Supply Chain operations
• Support the wider operations team in maintaining ERP systems to the highest standards.

Experience That Fits This Role

• Minimum 1 year experience in a similar admin operations or fulfilment role
• Ability to prioritise several tasks and organise a diverse workload.
• Confident user of Microsoft tools, especially Excel and Google Sheets, SAP and ecommerce platforms.
• Confident interacting with customers in a professional manner
• A collaborative, roll up your sleeves mindset

Our Values

• We’re CREDIBLE with over ten years of salon experience. We hold ourselves accountable.
• We’re SPONTANEOUS and are adaptable to change and not afraid of the unexpected. We seek out challenges.
• We’re BOLD and don’t play it safe. We set trends rather than follow them. We are forward thinking.
• We’re AUTHENTIC, honest, inclusive and value individuality. We give a SH*T.
• We’re CREATIVE, ambitious, driven by fun, curiosity and world class creativity. Be creative every chance you get.

At Bleach we really value in-person time together - it helps us stay connected, creative and collaborative. We’re proud of the space we’ve built in our London office, so you’ll need to be within easy reach and commit to being in at least 2–3 days a week. Don’t tick every box? That’s okay. The diversity of our team reflects the diversity of our clients, partners and customers. We don’t just welcome diverse communities – we celebrate them. We’ve built an environment where everyone is supported and respected, and we want you to feel that too. We value fresh ideas, different ways of thinking, and new approaches – and we listen closely. We’re committed to learning and improving as we grow.

What’s in it for you?

• At Bleach, you’ll have the chance to see real impact in the work you do and your ideas will always be heard and valued.
• 25 days holiday per calendar year plus the usual public holidays.
• Enhanced Paid Parental Leave (industry leader).
• Private Medical Insurance that includes gym discounts, and lots of other perks.
• Pension contribution on qualifying earnings (not a perk, but still an important part of the package).
• A great space to work - our Central London office is more than just a desk. It’s a buzzing hub for collaboration, creativity and fun, all just a short walk from several close by tube stations.
• Employee discount across our products.
• Love hair dye? You’ll have the chance to get involved in our new product development - our team is always on the lookout for willing models, so you might just find yourself getting a celeb-style makeover as part of the process.