At a Glance
- Tasks: Build strong relationships with distributors and manage customer orders from start to finish.
- Company: Join a leading packaging company with a passion for exceptional customer care.
- Benefits: Attractive salary, secure work environment, and clear opportunities for professional growth.
- Other info: Exciting opportunity to make a real impact in a growing company.
- Why this job: Be part of a dynamic team driving business growth and innovation in the packaging industry.
- Qualifications: Strong communication skills and experience in customer service or the print/packaging sector.
The predicted salary is between 30000 - 40000 £ per year.
Account Manager, Packaging Consumables - Cambs Following the recent acquisition of the largest privately owned tape printer in Europe, they now seek to strengthen their Client Services team with the appointment a dynamic, communicative & Client centric Account Manager / Customer Service Executive.
Working hand in hand with major Distributor Clients, you’ll be responsible for building a high level of trust and understanding which facilitates the delivery of long term & sustainable solutions to their customers, as these roles form part of a strong strategic plan for delivering investment & growth.
The Account Manager / Client Services Executive role demands a communicative & dynamically energetic, Client centric individual to further cement the Business’ overriding passion and capability for delivering exceptional product & customer care.
Ideally with some exposure to the Print / Packaging Industry, or in a bespoke manufacturing environment, you must have the proven ability to forge successful partnerships that are founded on an open and flexible approach.
You’ll be capable of listening and questioning the Clients requirements, using your ability to tailor beneficial solutions that will be shaped to fulfil the requirements of their ‘Customers customers', so the focus of this role is also to further maximise the potential for new/additional growth opportunities that will contribute to increased future market share.
- Primary Purpose of the Role
- Building amiable, long term, relationships, with existing and new distributors that actively encourages business growth through new products and generic growth.
Key Responsibilities / Accountabilities
- Build sustainable relationships and trust with distributors through open and interactive communication.
- Take ownership and responsibility for customer orders and enquiries through to completion.
- Process and acknowledge orders and quotations to agreed deadlines.
- Recommend company products, negotiate and quote in line with their distributor’s requirements.
- Upsell to existing customers, maximising profitability.
You will possess excellent communication skills (verbal & written), be a strong & motivated individual, yet an effective team player, with an ability to work under pressure & to tight deadlines.
You’ll be results orientated, with a positive, proactive, & inquisitive approach to life, alongside a clearly demonstrable focus and understanding of high-quality Customer Service / Client development & the ability to confidently deal with internal and external customers.
You will be based within a reasonable proximity of their Cambridgeshire HQ and bring confidence, drive, hunger, a flair for the role and an upbeat approach to their business, for in return they offer an attractive salary, a secure working environment, clear room for professional growth and the excitement of being an integral part of a successful and growing team.
Customer Services, Executive, Manager, Client Services, Manufacturing, Print, Packaging, Tape, Digital
Account Manager in Great Gransden employer: Blayze Unguem Ltd
Blayze Unguem Ltd is an exceptional employer that prioritises employee growth and development within a dynamic work culture. Located in the vibrant area of London, the company offers attractive salary packages, performance-based rewards, and a supportive team environment, making it an ideal place for motivated individuals to thrive in the Large Format Print & Signage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Great Gransden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blayze Unguem Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blayze Unguem Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Great Gransden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blayze Unguem Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Blayze Unguem Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blayze Unguem Ltd!
How to prepare for a job interview at Blayze Unguem Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
