Account Manager, Print & Branded Merchandise

Account Manager, Print & Branded Merchandise – City of London

Account Manager, Print & Branded Merchandise – City of London Indicates an independently owned, rapidly growing print business based in the City of London, delivering high-quality print, branded merchandise and large format solutions with speed and service. They seek an outstanding & aspirational Account Executive / Manager to join a dynamic & hands-on Client Services team.

The company has invested in the latest digital printing technology and acts as a go-to supplier for clients ranging from national restaurant chains to large City-based insurance, legal & financial firms. As an experienced and proactive Account Manager, you will be responsible for an assigned array of high-profile/key accounts, managing fast-turnaround print and merchandise projects from brief through to delivery.

This is a client-facing, full-time role in their London City office. While you won’t be cold calling or chasing new business, you will proactively engage with clients over the phone, strengthen relationships and identify opportunities to grow those business relationships. In addition to managing existing clients, you will also be proactive at the front counter, welcoming walk-in customers and handling public-facing enquiries with professionalism and a positive attitude.

Key Responsibilities

• Manage and grow relationships with existing clients across a wide range of sectors.
• Oversee the end-to-end delivery of print, large format and branded merchandise projects.
• Handle front counter enquiries and serve walk-in customers, offering expert advice and support.
• Take briefs, prepare quotes, process orders and ensure jobs run smoothly through production.
• Act as a key point of contact for clients, providing updates and solutions when needed.
• Proactively reach out to clients to stay visible, add value and identify opportunities.
• Work closely with internal production and design teams to deliver high standards in a fast-turnaround environment.
• Maintain accurate records, timelines and costs using internal systems.

Experience & Skills

Possessing a minimum of three years’ experience in a print account management role, you will be confident dealing with the public and comfortable managing front-of-house activity. You will have built a strong understanding of digital and large-format printing processes. Experience of working with branded merchandise is a plus but not essential.

You must be an excellent communicator, effective at engaging with clients over the phone and building strong rapport, while being highly organized and possessing excellent attention to detail. A team player who is comfortable managing multiple jobs at speed under tight deadlines, you should be adaptable and thrive in a fast-paced environment.

What’s on Offer

This Account Manager role offers the opportunity to contribute to a young, ambitious and fast-growing business, exposing you to a diverse, dynamic and high-profile client portfolio, while working with some of the latest print technology in the industry. You will work with a vibrant, supportive and sociable team based in their City of London location, with an excellent salary and an attractive quarterly company-wide performance bonus.

Keywords: Account, Executive, Manager, Print, On Demand, Digital, Litho, Small Format, Reprographics, Retail, City, Large Format, Banners, POS, Vinyl, Promotional merchandise