Job Description
A leading residential developer is looking for a Customer Experience Executive to join their sales support team and play a key role in delivering a first-class journey for homebuyers – from reservation through to post-handover care.
📍 Location: Office-based in West London (Office Based Role, no Hybrid Working)
💼 Type: Full-time, permanent
💰 Salary: Up to £36,000 + comprehensive benefits package
🔑 Key Responsibilities:
- Manage the end-to-end customer journey from exchange to aftercare
- Provide clear, regular updates to customers throughout the buying process
- Liaise with sales, site, and customer service teams to resolve queries
- Drive satisfaction and loyalty by ensuring a smooth, supportive experience
- Support post-handover care in coordination with the aftercare team
- Contribute to continuous improvement and customer feedback initiatives
✅ What We’re Looking For:
- Experience in new homes customer care, sales progression, or completions
- Excellent communication and empathy with a proactive, solutions-focused mindset
- Strong organisational skills and attention to detail
- Understanding of the housebuilding process from exchange to completion
- Comfortable working cross-functionally and in a fast-paced environment
This is a fantastic opportunity to join a reputable developer known for quality design and customer service excellence. Please apply today with your most up to date CV or contact albert.gutowski@blayzegroup.co.uk directly.
