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For Companies At a Glance
- Tasks: Be the key link between residents and the construction team, ensuring smooth communication.
- Company: Join a community-focused contractor dedicated to resident satisfaction and respect.
- Benefits: Flexible work options: permanent, freelance, or part-time roles available.
- Why this job: Make a real impact on residents' lives while working on a significant £2M project.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
- Other info: Opportunity to develop administrative procedures and manage resident relationships.
The predicted salary is between 28000 - 42000 £ per year.
Resident Liaison Officer (RLO)
Location: Bournemouth
Project: Re-Cladding Scheme Occupied Residential Block (60 Flats)
Salary: £35,000 + Package (Permanent) or Competitive Day Rate (Freelance/Part-Time)
Blaymires Recruitment is proud to be working with a specialist Facades Contractor based near Romsey, currently seeking a Resident Liaison Officer (RLO) to support the delivery of a significant £2M re-cladding project in Bournemouth.
The works involve upgrading and replacing the existing cladding on a live, occupied site comprising 60 residential flats. This position is available on a permanent, freelance, or part-time basis.
The Role
As the Resident Liaison Officer, you will be the vital link between the construction team and the residents, ensuring clear, consistent, and compassionate communication throughout the project. Your key responsibility is to manage resident relationships, minimise disruption, and enhance the overall customer experience.
Responsibilities:
- Act as the main point of contact for residents throughout the duration of works.
- Communicate the scope, timeline, and potential impacts of the project clearly and effectively.
- Prepare and distribute resident letters, updates, and other written communications.
- Create and manage a Residents\’ Charter.
- Maintain accurate logs of complaints, queries, and resolutions.
- Attend and coordinate resident and client meetings.
- Provide regular updates and reports to the site and project teams.
- Develop and implement administrative procedures to support your role.
About You:
- Proven experience in a Resident Liaison Officer (RLO) role, ideally on occupied sites.
- Background in construction or working with contractors.
- Strong interpersonal skills with the ability to build trust and rapport.
- Empathetic, patient, and solutions-focused.
- Highly organised with the ability to manage multiple tasks and stakeholders.
- Competent in basic IT systems (email, Word, Excel).
- A valid DBS check or willingness to undergo one.
Why Join?
This is a great opportunity to be part of a community-focused contractor that genuinely values respect, communication, and resident satisfaction. Whether you\’re looking for a full-time, part-time, or contract role, your contribution will be essential to delivering a smooth and respectful project.
How to Apply:
To express your interest or for more information, please contact:
Stephen Blaymires at Blaymires Recruitment
Resident Liaison Officer (RLO) in Bournemouth employer: Blaymires Recruitment Ltd
Contact Detail:
Blaymires Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (RLO) in Bournemouth
✨Tip Number 1
Familiarise yourself with the specific challenges of working on occupied sites. Understanding the dynamics of resident interactions and potential disruptions will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the construction and resident liaison fields. Attend local industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed resident relationships or resolved conflicts. Having specific examples ready will showcase your skills and experience effectively.
✨Tip Number 4
Research the company and their previous projects, especially those involving re-cladding or similar works. This knowledge will allow you to tailor your conversation and show genuine interest in their operations.
We think you need these skills to ace Resident Liaison Officer (RLO) in Bournemouth
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Highlight your relevant experience in managing resident relationships and communication in your application.
Tailor Your CV: Customise your CV to reflect your experience in construction or working with contractors. Emphasise your interpersonal skills and any previous roles that required empathy and solutions-focused approaches.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your ability to manage multiple stakeholders. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is key in this role.
How to prepare for a job interview at Blaymires Recruitment Ltd
✨Showcase Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Be prepared to discuss your previous experiences where you successfully managed resident relationships and communicated project details clearly. Use specific examples to illustrate your ability to convey complex information in an understandable way.
✨Demonstrate Empathy and Patience
This role requires a compassionate approach to dealing with residents. During the interview, share instances where you've had to handle difficult situations with empathy and patience. Highlight how you resolved conflicts or addressed concerns while maintaining a positive relationship.
✨Highlight Your Organisational Skills
Managing multiple tasks and stakeholders is crucial for this position. Discuss your organisational strategies and tools that help you keep track of communications, complaints, and updates. Providing examples of how you prioritise tasks will show your potential employer that you can handle the demands of the role.
✨Familiarise Yourself with the Project
Before the interview, research the re-cladding project and understand its scope and potential impacts on residents. Being knowledgeable about the project will demonstrate your genuine interest in the role and your commitment to ensuring a smooth process for the residents involved.
