At a Glance
- Tasks: Assist in providing prosthetic and orthotic services while managing patient enquiries and appointments.
- Company: Join Blatchford, a global leader in advanced prosthetic technology and mobility solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, health cash plan, and on-demand pay.
- Other info: Be part of an award-winning team with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative environment.
- Qualifications: GCSE Maths and English, previous admin experience, and strong communication skills.
The predicted salary is between 23382 - 28578 £ per year.
Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through science, technology, and maintaining a clear focus on people, we make mobility possible. We are proud to provide the Prosthetic and Orthotic services on behalf of the NHS for the Northern General Hospital in Sheffield.
We have an exciting opportunity for a Clinical Administrator/Receptionist to join our small administrative team.
The role
As Clinical Administrator/Receptionist, you will assist the Prosthetists, Orthotists and Department Managers in the provision of prostheses, orthoses and associated equipment to service users. You will also support the reception team to carry out patient facing duties.
Key duties:
- Responding to telephone, email and in-person enquiries in a confidential, professional, and helpful manner always.
- Booking appointments.
- Booking patients into the appropriate clinics.
- Liaising with transport providers to book patient transport.
- Providing and receiving confidential client-sensitive information to/from statutory and non-statutory bodies.
- Liaising with the Prosthetists, Orthotists, NHS colleagues to ensure a quality service is provided.
- Triaging patient telephone calls and managing the requests in an auditable and efficient manner.
- Registering patient referrals utilising NHS systems.
- Ensuring all goods received for the service are processed in a timely fashion, any action required is administered.
- Monitoring outstanding goods and collections, updating reports.
- Assisting in management reports and data collection, including 18wk referral pathway in line with KPI target.
- Providing excellent customer care and always demonstrating positive and professional behaviour.
What are we looking for?
As Clinical Administrator/Receptionist, you will have the following:
Key skills
- GCSE Maths and English
- Previous administration experience within a customer service environment.
- Data entry experience.
- Practically minded and methodical.
- Highly organised.
- Attention to detail.
- Team player.
- Self-motivated.
- Flexible attitude to colleagues and work.
- Friendly manner when dealing with people.
- Good communication and interpersonal skills.
- Professional telephone manner.
What can we offer you?
As Clinical Administrator/Receptionist you will receive the following:
Benefits
- Competitive salary
- 25 days holiday – increased after service.
- Option to purchase additional holiday.
- On demand pay.
- Pension
- Health cash plan
- Discounted shopping/leisure activity vouchers
- Cycle to work scheme.
- Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.
This is a fantastic opportunity to be part of a highly skilled and experienced team, working within a unique environment.
Receptionist/Clinical Administrator in Sheffield employer: Blatchford
Blatchford is an excellent employer for aspiring Graduate Orthotists, offering a supportive work environment in Kettering where you can thrive in your career. With 25 days of holiday and a health cash plan, employees enjoy a great work-life balance while being part of a collaborative clinical team that fosters professional growth and development in orthotic care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Clinical Administrator in Sheffield
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Blatchford.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Blatchford.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Blatchford, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/Clinical Administrator in Sheffield
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Blatchford.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Blatchford.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Blatchford. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Blatchford. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Blatchford
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Blatchford’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
