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- Tasks: Assist in providing prosthetic and orthotic services while managing patient enquiries and appointments.
- Company: Join an award-winning global manufacturer focused on advanced mobility solutions.
- Benefits: Enjoy 25 days holiday, on-demand pay, health cash plan, and a cycle to work scheme.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: GCSE Maths and English, previous admin experience, and excellent communication skills.
- Other info: Be part of a culture that values courage, learning, integrity, collaboration, and innovation.
The predicted salary is between 24000 - 36000 £ per year.
Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through science, technology, and maintaining a clear focus on people, we make mobility possible. We are proud to provide the Prosthetic and Orthotic services on behalf of the NHS for the Northern General Hospital in Sheffield.
We have an exciting opportunity for a Clinical Administrator/Receptionist to join our small administrative team.
The role:
- Assist the Prosthetists, Orthotists and Department Managers in the provision of prostheses, orthoses and associated equipment to service users.
- Support the reception team to carry out patient facing duties.
- Respond to telephone, email and in-person enquiries in a confidential, professional, and helpful manner.
- Book appointments and patients into the appropriate clinics.
- Liaise with transport providers to book patient transport.
- Provide and receive confidential client-sensitive information to/from statutory and non-statutory bodies.
- Liaise with the Prosthetists, Orthotists, NHS colleagues to ensure a quality service is provided.
- Triaging patient telephone calls and managing the requests in an auditable and efficient manner.
- Ensure all goods received for the service are processed in a timely fashion, any action required is administered.
- Monitor outstanding goods and collections, updating reports.
- Assist in management reports and data collection, including 18wk referral pathway in line with KPI target.
- Provide excellent customer care and always demonstrate positive and professional behaviour.
What are we looking for?
- GCSE Maths and English.
- Previous administration experience within a customer service environment.
- Practically minded and methodical.
- Highly organised.
- Team player.
- Self-motivated.
- Flexible attitude to colleagues and work.
- Friendly manner when dealing with people.
- Good communication and interpersonal skills.
- Professional telephone manner.
What can we offer you?
- 25 days holiday – increased after service.
- Option to purchase additional holiday.
- On demand pay.
- Pension.
- Health cash plan.
- Discounted shopping/leisure activity vouchers.
- Cycle to work scheme.
- Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.
This is a fantastic opportunity to be part of a highly skilled and experienced team, working within a unique environment.
Clinical Administrator/Receptionist in Sheffield employer: Blatchford
Contact Detail:
Blatchford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrator/Receptionist in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experiences and demonstrate your customer service skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our award-winning team and contributing to our mission of making mobility possible.
We think you need these skills to ace Clinical Administrator/Receptionist in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Administrator/Receptionist role. Highlight your previous administration experience and customer service skills, as these are key for us. Use specific examples that show how you've excelled in similar environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Blatchford. Mention our commitment to wellbeing and how you can contribute to our mission of making mobility possible.
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and colleagues, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your friendly personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at Blatchford
✨Know the Company Inside Out
Before your interview, take some time to research Blatchford and their innovative prosthetic technology. Understanding their mission and values will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Clinical Administrator/Receptionist, you'll be the first point of contact for patients. Prepare examples from your previous experience where you've provided excellent customer service, handled difficult situations, or communicated effectively. This will demonstrate your ability to thrive in a patient-facing role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing patient enquiries or triaging calls. Think through potential scenarios beforehand and outline your thought process on how you'd approach them. This shows your problem-solving skills and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team dynamics, the tools you'll be using, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.