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- Tasks: Manage customer accounts and provide top-notch service in both French and English.
- Company: Join Blatchford, a global leader in advanced prosthetic technology and mobility solutions.
- Benefits: Enjoy a £40K salary, free onsite parking, and 25 days holiday.
- Why this job: Be part of an award-winning team that values courage, learning, and innovation.
- Qualifications: Fluent in French and English with GCSEs in Maths and English required.
- Other info: This is a three-month fixed term contract based in Basingstoke.
The predicted salary is between 28800 - 48000 £ per year.
Blatchford is a multi-award-winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.
We have an exciting opportunity for a French Speaking Customer Service Administrator to join our commercial team at our Head Office in Basingstoke, initially on a three-month fixed term contract.
What will you be doing? As French Speaking Customer Service Administrator, you will manage customer accounts to deliver excellent service.
- Call handling and direct contact with the customer.
- Entering orders and managing order fulfilment.
- Communicating with customers on status of their orders and back orders.
- Chasing missing lines on orders and liaising with operations team for an update.
- Supporting price and invoice queries from customers and sales teams.
- Raising credits for customers.
- Maintain an issue log and work to resolve outstanding items.
- Supporting aftercare service.
What can we offer you? As French Speaking Customer Service Administrator you will receive:
- £40K salary
- Hours: 8.30am – 5pm Monday – Thursday, 8.30am – 4pm Friday
- Free onsite parking
- 25 days holiday
- Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.
What are we looking for?
- GCSE or equivalent in Maths and English
- Fluent French and English speaker
- Computer literate and able to work with Microsoft Office or equivalent.
- Excellent telephone manner
- High attention to detail
- Good interpersonal skills
- Strong communication skills, both written and verbal
- Negotiation skills
- Tenacity
Apply now for this French Speaking Customer Service Administrator opportunity.
French Speaking Customer Service Administrator employer: Blatchford
Contact Detail:
Blatchford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Administrator
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Understanding Blatchford's prosthetic technology and customer service approach will allow you to speak knowledgeably about how you can contribute.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview. Being able to demonstrate your problem-solving skills and customer handling techniques in real-time can set you apart.
✨Tip Number 4
Showcase your interpersonal skills by preparing examples of past experiences where you successfully resolved customer issues. This will highlight your ability to maintain excellent service under pressure.
We think you need these skills to ace French Speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you used your French language skills. Emphasise your attention to detail and communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in French. Mention specific examples of how you've successfully managed customer accounts or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your telephone manner, negotiation skills, and proficiency with Microsoft Office. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Blatchford
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with customers.
✨Know the Company
Research Blatchford and their products thoroughly. Understand their commitment to innovation and customer service. This will help you align your answers with their values and show that you're genuinely interested in the company.
✨Highlight Relevant Experience
Prepare examples from your past work that showcase your customer service skills, especially in handling orders and resolving issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Strong Communication Skills
As a Customer Service Administrator, effective communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle difficult conversations or resolve conflicts with customers.
