Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch service daily.
- Company: Join Blatchford, a global leader in advanced prosthetic technology and mobility solutions.
- Benefits: Enjoy a £40K salary, 25 days holiday, and free onsite parking.
- Why this job: Be part of an award-winning team that values courage, learning, and innovation.
- Qualifications: Fluent in French and English, with GCSEs in Maths and English required.
- Other info: This is a three-month fixed term contract based in Basingstoke.
The predicted salary is between 28800 - 48000 £ per year.
Blatchford is a multi-award-winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.
We have an exciting opportunity for a French Speaking Customer Service Administrator to join our commercial team at our Head Office in Basingstoke, initially on a three-month fixed term contract.
What will you be doing?
As French Speaking Customer Service Administrator, you will manage customer accounts to deliver excellent service.
- Call handling and direct contact with the customer.
- Entering orders and managing order fulfilment.
- Communicating with customers on status of their orders and back orders.
- Chasing missing lines on orders and liaising with operations team for an update.
- Supporting price and invoice queries from customers and sales teams.
- Raising credits for customers.
- Maintain an issue log and work to resolve outstanding items.
- Supporting aftercare service.
What can we offer you?
As French Speaking Customer Service Administrator you will receive:
- £40K salary
- Hours: 8.30am – 5pm Monday – Thursday, 8.30am – 4pm Friday
- Free onsite parking
- 25 days holiday
- Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.
What are we looking for?
Essential skills:
- GCSE or equivalent in Maths and English
- Fluent French and English speaker
- Computer literate and able to work with Microsoft Office or equivalent.
- Excellent telephone manner
- High attention to detail
- Good interpersonal skills
- Strong communication skills, both written and verbal
- Negotiation skills
- Tenacity
Apply now for this French Speaking Customer Service Administrator opportunity.
Locations
French Speaking Customer Service Administrator employer: Blatchford
Contact Detail:
Blatchford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Administrator
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the products and services offered by Blatchford. Understanding their prosthetic technology and bespoke solutions will allow you to engage more effectively with customers.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview. Being able to demonstrate your problem-solving skills and customer service approach in real-time can set you apart.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the role and company. This not only demonstrates your interest but also highlights your proactive nature, which is essential for the position.
We think you need these skills to ace French Speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you used your French language skills. Emphasise your attention to detail and communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both French and English. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any other relevant software. Include examples of how you've used these tools to improve customer service or streamline processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Blatchford
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with customers.
✨Know the Company
Familiarise yourself with Blatchford's products and values. Understanding their commitment to innovation and customer wellbeing will help you align your answers with their mission during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Focus on situations where you resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing orders and customer accounts, be ready to discuss how you ensure attention to detail in your work. You might even want to mention specific tools or methods you use to stay organised.
