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- Tasks: Manage customer accounts and provide top-notch service in French.
- Company: Join Blatchford, a global leader in advanced prosthetic technology and mobility solutions.
- Benefits: Enjoy 25 days holiday, free onsite parking, and a supportive work environment.
- Why this job: Be part of a mission-driven team that prioritises wellbeing and innovation in mobility.
- Qualifications: Fluent in French and English, with GCSE or equivalent in Maths and English required.
- Other info: This is a three-month fixed-term contract based in Basingstoke.
The predicted salary is between 24000 - 36000 £ per year.
Blatchford is a multi-award-winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.
We have an exciting opportunity for a French Speaking Customer Service Administrator to join our commercial team at our Head Office in Basingstoke, initially on a three-month fixed term contract.
As a French Speaking Customer Service Administrator, you will manage customer accounts to deliver excellent service, supporting price and invoice queries from customers and sales teams, and providing aftercare service.
Hours: 8.30am – 5pm Monday – Thursday
- Free onsite parking
- 25 days holiday
- GCSE or equivalent in Maths and English
- Fluent French and English speaker
- Computer literate and able to work with Microsoft Office or equivalent
- Excellent telephone manner
Apply now for this French Speaking Customer Service Administrator opportunity.
Locations
Fluent French Customer Service Administrator (Contract) employer: Blatchford
Contact Detail:
Blatchford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fluent French Customer Service Administrator (Contract)
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the products and services offered by Blatchford. Understanding their prosthetic technology and customer care approach will allow you to speak knowledgeably about how you can contribute to their team.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Being able to demonstrate your problem-solving skills and excellent telephone manner in a simulated environment can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Blatchford on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Fluent French Customer Service Administrator (Contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the French Speaking Customer Service Administrator position. Tailor your application to highlight relevant experience and skills.
Highlight Language Skills: Since fluency in French and English is crucial for this role, make sure to emphasise your language proficiency in your CV and cover letter. Provide examples of how you've used these skills in previous roles.
Showcase Customer Service Experience: Detail any previous customer service experience you have, particularly in managing accounts or handling queries. Use specific examples to demonstrate your ability to deliver excellent service.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the position and how your skills align with Blatchford's mission. Make sure to convey your enthusiasm for the role and the company.
How to prepare for a job interview at Blatchford
✨Showcase Your Language Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently.
✨Understand the Company’s Mission
Familiarise yourself with Blatchford's commitment to innovation and user wellbeing. Be ready to discuss how their values align with your own and how you can contribute to their mission of making mobility possible.
✨Prepare for Customer Service Scenarios
Think about common customer service challenges you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service, especially in a bilingual context.
✨Demonstrate Technical Proficiency
As the job requires computer literacy, be ready to discuss your experience with Microsoft Office or similar software. You may also want to mention any specific tools or systems you've used in previous roles that could be relevant to managing customer accounts.
