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- Tasks: Assist clinicians in providing wheelchairs and equipment, manage appointments, and handle enquiries.
- Company: Blatchford is a global leader in advanced prosthetic technology and mobility solutions.
- Benefits: Enjoy 25 days holiday, health cash plan, and discounts on shopping and leisure activities.
- Why this job: Join a passionate team making a real difference in people's lives through innovative mobility solutions.
- Qualifications: GCSE maths and English Grade 4 or above; previous office experience preferred.
- Other info: This role offers a chance to work closely with the NHS and support diverse service users.
The predicted salary is between 24000 - 36000 £ per year.
Blatchford is a multi-award winning, global manufacturer of some of the world\’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.
Through science, technology, and maintaining a clear focus on people, we make mobility possible.
Our Patient Solutions Team are proud to provide the wheelchair service on behalf of the NHS in Derbyshire. We have a fantastic opportunity for a Clinical Administrator to provide effective and efficient customer focused administration to the service.
The role
As Clinical Administrator, you will work as part of a small team to assist clinicians and technicians in the provision of wheelchairs and associated equipment to service users. You will perform all necessary administration activities to maintain and develop an efficient and effective service for the centre
Key duties.
- Providing a reception and triage services for service users at the centre.
- Communicate effectively with patients who have complex physical, mental health, learning and/or cognitive impairment needs in a way that respects their views, autonomy and culture.
- Responding to telephone, email and in-person enquiries in a confidential, professional and helpful manner
- Managing appointments including referrals and maintaining service user records
- Monitoring waiting lists and liaising with clinicians regarding clinic availability and appointments to maintain waiting times
- Checking and processing invoices for payment
- Ensuring all goods received for the service are processed in a timely and effective manner
- Taking minutes for team meetings, as requested.
What are we looking for?
Key skills
- GCSE maths and English Grade 4 or above or equivalent
- Previous office administration experience
- Competent with MS office packages and bespoke systems
- Excellent verbal and written communication skills
- Ability to work to tight deadlines
- Strong attention to detail
- Confident and professional telephone manner
What can we offer you?
Benefits
- 25 days holiday (rising with service)
- Opportunity to purchase additional holiday
- Pension
- Discounted shopping and leisure activities
- Health cash plan
- Cycle to work scheme
If you feel you have the relevant experience to be considered for this Clinical Administrator position, please apply now.
INDBLATCHFORD
Other details
- Job Family UK
- Pay Type Salary
- Employment Indicator Regular
- Travel Required No
- Required Education High School
Apply Now #J-18808-Ljbffr
Clinical Administrator employer: Blatchford
Contact Detail:
Blatchford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrator
✨Tip Number 1
Familiarise yourself with the specific needs of patients who require wheelchair services. Understanding their unique challenges will help you communicate effectively and show your commitment to providing excellent customer service.
✨Tip Number 2
Brush up on your knowledge of MS Office and any bespoke systems that may be used in clinical administration. Being proficient in these tools will demonstrate your readiness to handle the administrative tasks efficiently.
✨Tip Number 3
Practice your verbal communication skills, especially in a professional context. A confident and professional telephone manner is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Network with professionals in the healthcare administration field. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Clinical Administrator position.
We think you need these skills to ace Clinical Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Clinical Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous office administration experience you have, particularly in healthcare or customer service settings. Use specific examples to demonstrate your competence with MS Office and your communication skills.
Showcase Your Skills: Make sure to mention your attention to detail, ability to work under tight deadlines, and professional telephone manner. These are crucial for the role and should be evident in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Blatchford's mission of improving mobility solutions for users.
How to prepare for a job interview at Blatchford
✨Research the Company
Before your interview, take some time to learn about Blatchford and their commitment to advanced prosthetic technology. Understanding their mission and values will help you align your answers with what they prioritise.
✨Prepare for Scenario Questions
Given the nature of the role, be ready to discuss how you would handle specific situations, especially those involving patients with complex needs. Think of examples from your past experience that demonstrate your problem-solving skills and empathy.
✨Showcase Your Communication Skills
As a Clinical Administrator, effective communication is key. Be prepared to demonstrate your verbal and written communication abilities during the interview. You might be asked to explain how you would communicate with service users or handle sensitive information.
✨Highlight Your Attention to Detail
This role requires strong attention to detail, especially when managing appointments and processing invoices. Be ready to provide examples of how you've successfully managed tasks that required precision and thoroughness in your previous roles.
