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For Companies At a Glance
- Tasks: Lead a vibrant team to craft amazing coffee and deliver exceptional customer experiences.
- Company: Join Blank Street, the exciting food and beverage brand shaping our generation.
- Benefits: Competitive pay, flexible hours, and a chance to grow in a dynamic environment.
- Why this job: Be a key player in creating memorable moments for customers in your community.
- Qualifications: Experience in hospitality, strong people skills, and a passion for coffee culture.
- Other info: Help shape a new location and build lasting connections in the neighbourhood.
The predicted salary is between 24000 - 36000 £ per year.
About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision-making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high-volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution-focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
Shift Leader | Westbourne Grove employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | Westbourne Grove
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll need to connect with both customers and your team. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your ideas! During the interview, don’t hesitate to suggest ways you could drive sales or improve customer experience. It shows initiative and that you’re already thinking about how to make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the Blank Street family.
We think you need these skills to ace Shift Leader | Westbourne Grove
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for café culture and people shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our customers.
Be Specific About Your Skills: Make sure to highlight your strong knowledge of coffee and equipment. We’re all about quality products, so share any relevant experience or training that showcases your expertise in this area.
Share Your Team Spirit: As a Shift Leader, teamwork is key! Talk about your experience working in fast-paced environments and how you’ve successfully collaborated with others to achieve common goals. We love a good team player!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to get your application and for you to stay updated on the process. We can’t wait to hear from you!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will impress them and demonstrate that you’re a great fit for the role.
✨Showcase Your People Skills
As a Shift Leader, you'll need to be a people-person. Prepare examples of how you've successfully worked in teams or resolved customer issues in the past. Highlighting your interpersonal communication skills will show that you can lead and inspire your team.
✨Demonstrate Your Decision-Making Ability
Think of scenarios where you had to make quick decisions in a fast-paced environment. Be ready to share these experiences during the interview, as they’ll want to see that you can handle pressure and make sound choices for the team and customers.
✨Emphasise Your Community Focus
Blank Street values community connections, so come prepared with ideas on how you could engage with the local neighbourhood. Discuss any previous initiatives you've been part of that helped build customer loyalty or community ties, showing that you’re aligned with their mission.
