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For Companies At a Glance
- Tasks: Lead a team to craft amazing coffee and deliver exceptional customer service.
- Company: Join Blank Street, the next big name in food and beverage culture.
- Benefits: Earn £14.55/hour, enjoy free coffee, and receive comprehensive training.
- Why this job: Be part of a vibrant team and make a real impact in your community.
- Qualifications: Experience in customer service and a passion for cafe culture.
- Other info: Exciting opportunity to shape a new location and connect with locals.
Overview Join to apply for the Shift Leader | Leeds role at Blank Street .About Blank Street: At Blank Street, we\’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we\’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We\’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.Like the sound of this? Keep reading.Start Something Extraordinary… As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams\’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
What You\’ll Own
Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
Positive and solution focused handling of any minor customer issue
At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Who We\’re Looking For
Love for cafe culture and people
Friendly, open and approachable person who is able to work well with others
Strong knowledge of coffee and equipment is a must
Strong decision making and multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections to create a regular customer base
Able to work at a fast pace in high volume environments
Be an exemplary ambassador of our brand to new neighbourhoods
Requirements
Experience in the customer service or hospitality industry
Availability that meets the needs of our cafes
Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
Weekend and holiday availability preferred
You must be authorised to work in the UK
Benefits & Perks
£14.55 hourly rate, bi-weekly payments
A comprehensive Barista accreditation and training program
Tenure based paid sick and bereavement leave
Health and Wellbeing Support via HealthAssured
Free unlimited coffee and treats on shift
Free Blank Street swag
Referral incentive scheme – £250 when you refer a friend
Application & Interview Process
Application Review
Online Questionnaire
Recruiter Phone Interview
Hiring Manager In-Person Interview
Offer
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Food and Beverage Services
Referrals increase your chances of interviewing at Blank Street by 2x
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Shift Leader | Leeds employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | Leeds
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experiences to their mission during the chat.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll need to show off your ability to connect with both customers and team members. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to share specific examples of how you've made a positive impact in previous roles. Whether it’s improving customer service or boosting team morale, having these stories at the ready will make you stand out as a candidate who can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Blank Street family. Let’s make some magic happen together!
We think you need these skills to ace Shift Leader | Leeds
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for café culture and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our customers.
Be Personable: Remember, we’re all about people here at Blank Street! Use a friendly tone in your application and share any relevant experiences that highlight your interpersonal skills. Show us how you connect with others and make their day better!
Highlight Relevant Experience: Make sure to mention any previous roles in customer service or hospitality. We’re keen to know how your past experiences have prepared you for the fast-paced environment we thrive in. Specific examples will help us see your potential!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and what makes a great cup. This shows your passion for cafe culture and will impress the hiring team at Blank Street.
✨Showcase Your People Skills
As a Shift Leader, you'll be working closely with a team and customers. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlight your friendly and approachable nature to demonstrate that you’re a true people-person.
✨Emphasise Your Fast-Paced Experience
Blank Street thrives in a fast-paced environment, so share your experiences from previous roles where you excelled under pressure. Discuss how you prioritise tasks and maintain quality service during busy times to show you can handle the demands of the role.
✨Be Ready to Share Ideas
Since you'll be one of the first staff members at the new location, think about how you can contribute to building a loyal customer base. Prepare some ideas on how to increase foot traffic and enhance customer experiences, as this will demonstrate your initiative and commitment to the brand.
