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- Tasks: Lead a team to craft quality coffee and deliver exceptional customer service.
- Company: Join Blank Street, a vibrant coffee shop chain transforming the grab-and-go experience.
- Benefits: Enjoy industry-leading pay, unlimited drinks, free food on shift, and growth opportunities.
- Why this job: Be part of a fun, inclusive culture where your voice matters and you can impact your community.
- Qualifications: Experience in customer service or hospitality; strong communication and multitasking skills required.
- Other info: Exciting opportunity to set the tone in a new location and build lasting neighbourhood connections.
The predicted salary is between 24000 - 33600 ÂŁ per year.
At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
Our Values
- Magic is in the Details:We value attention to detail in everything we do. We\’re always thinking about the small things that make a moment meaningful.
- Move as One:We value people who strive to be the best team player, not individual stars.
- “My Home is your Home” Hospitality:We look for individuals who treat others the same way they\’d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
What\’s Brewing…
As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Key Tasks and Responsibilities
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Who You Are…
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
Requirements:
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
- Industry-leading pay, bi-weekly payments, pension scheme
- Barista training program and exciting growth opportunities
- Unlimited drinks and free food – when on shift
- 50% off all drinks and food – when you are off your shift
- Referral incentive scheme – £250 when you refer a friend
Application & Interview Process:
- Application Review
- Offer
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Shift Leader | Birmingham employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | Birmingham
✨Tip Number 1
Familiarise yourself with Blank Street's values and culture. When you understand their emphasis on hospitality and teamwork, you can better demonstrate how your personal values align with theirs during the interview.
✨Tip Number 2
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've successfully managed multiple tasks or resolved customer issues quickly, as this will showcase your ability to thrive in a busy café setting.
✨Tip Number 3
Showcase your passion for coffee and café culture. Being knowledgeable about coffee types, brewing methods, and equipment can set you apart from other candidates and demonstrate your commitment to quality service.
✨Tip Number 4
Be ready to discuss how you would contribute to building a loyal customer base. Think of creative ideas for community engagement or marketing initiatives that could help increase foot traffic and sales at the new location.
We think you need these skills to ace Shift Leader | Birmingham
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Blank Street's values and mission. Highlight how your personal values align with theirs, especially regarding attention to detail, teamwork, and hospitality.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or hospitality. Emphasise any leadership roles or team-oriented experiences that showcase your ability to work collaboratively and support others.
Craft a Compelling Cover Letter: Write a cover letter that tells your story. Explain why you are passionate about coffee culture and how your skills can contribute to creating memorable customer experiences at Blank Street.
Prepare for the Interview: Anticipate questions related to teamwork, customer service, and problem-solving. Be ready to share specific examples from your past experiences that demonstrate your ability to thrive in fast-paced environments and handle customer issues positively.
How to prepare for a job interview at Blank Street
✨Show Your Passion for Coffee Culture
Make sure to express your love for café culture and your knowledge of coffee during the interview. Share any personal experiences or stories that highlight your enthusiasm for quality coffee and customer service.
✨Demonstrate Team Spirit
Since the role emphasises teamwork, be prepared to discuss examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to support and uplift your team, as well as how you handle challenges together.
✨Emphasise Customer Connections
Prepare to talk about your approach to creating excellent customer experiences. Think of specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's values of hospitality and service.
✨Be Ready for Fast-Paced Scenarios
Given the high-volume environment, be ready to discuss how you manage stress and multitask effectively. You might even want to practice answering situational questions that demonstrate your decision-making skills under pressure.
