Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to craft amazing coffee and deliver exceptional customer experiences.
- Company: Join Blank Street, the next big name in food and beverage.
- Benefits: Competitive pay, Barista training, health support, and paid leave.
- Why this job: Be part of a vibrant café culture and make every moment memorable.
- Qualifications: Experience in customer service and a passion for coffee.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Start Something Extraordinary…
As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests.
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution focused handling of any minor customer issue
- Lead initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes, including full-time (35 hours per week, 4-5 days of availability required, with 2 peak days) and weekend and holiday availability preferred
- You must be authorised to work in the UK
- Competitive hourly rate and comprehensive benefits package, including Barista accreditation and training program, paid sick and bereavement leave, and Health and Wellbeing Support via HealthAssured
#J-18808-Ljbffr
Shift Lead | Leeds employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead | Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Blank Street. Check out their social media and website to understand their vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you'll be working closely with both customers and your team. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions and team dynamics. Remember, it's all about creating those memorable experiences!
✨Tip Number 3
Show off your coffee knowledge! Brush up on your coffee-making skills and be ready to discuss your favourite brews during the interview. Being passionate about cafe culture will set you apart and demonstrate that you're the perfect fit for Blank Street's ethos.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Blank Street team. Plus, it’s super easy and straightforward!
We think you need these skills to ace Shift Lead | Leeds
Some tips for your application 🫡
Show Your Passion: Let your love for café culture and people shine through in your application. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples!
Tailor Your CV: Make sure your CV highlights your experience in customer service or hospitality. We’re looking for those strong interpersonal skills, so don’t forget to mention any roles where you’ve excelled in teamwork or leadership.
Be Authentic: When writing your cover letter, be yourself! We appreciate authenticity and want to know what makes you tick. Share why you want to join Blank Street and how you can contribute to our mission.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and what makes a great cup. This shows your passion for cafe culture and will impress the interviewers at Blank Street.
✨Showcase Your People Skills
Prepare examples of how you've successfully worked in teams or provided excellent customer service in the past. Highlight your ability to connect with customers and lead a team, as these are key traits they’re looking for in a Shift Lead.
✨Be Solution-Focused
Think of scenarios where you’ve handled customer issues positively and effectively. Being able to demonstrate your problem-solving skills will show that you can maintain a high level of service even under pressure.
✨Understand the Brand
Familiarise yourself with Blank Street’s mission and values. Be prepared to discuss how you can contribute to their goal of creating memorable experiences and driving sales. Showing that you align with their vision will set you apart from other candidates.
